Job Description
Adica Insurance is an Australian general insurer and part of the global MS&AD; Group, headquartered in Japan.. We offer motor vehicle insurance to the Australian market under the Toyota Insurance, Lexus Insurance andPowerTorque Insurancebrands.
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At Adica, we put people first. We strive to create a place where everyone is welcome, and everyone can flourish.
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At Adica, you'll have the opportunity to learn, grow, challenge yourself and build a rewarding career. We have a strong culture of internal progression, and we love to help our people find out exactly what they're capable of.
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We know that life is not all about work, but work is a big part of life, so we embrace flexibility to make sure work doesn't get in the way of the other things that matter. We operate a hybrid model - with office space for collaboration, creativity and relationship building, and home offices for focused work where you can better manage life's other demands.
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Adica Insurance is recognised as an Employer of Choice and is also a certified Family Inclusive Workplace. We are also proud to be a member of the Diversity Council Australia.
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What We Offer At Adica
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At Adica we put people first, we strive to create a workplace where all employees feel supported and empowered. We have a range of initiatives in place to support you and were recently certified as a Family Inclusive Workplace:
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Enjoy a fully maintained company car and mobile business tools
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A considerable discount on motor vehicle insurance for you and your family.
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14 weeks Paid Parental Leave for all parents + super payments for both paid and unpaid leave, up to 52 weeks.
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A Wellbeing Program for all staff.
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Events and initiatives to enjoy throughout the year.
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Reward and recognition programs including company-wide Excellence Awards.
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Access to an Employee Assistance Program 24/7, available for you and your family.
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Flexibility with work location – we offer hybrid working to work from home and in the office.
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The Role
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Based in Melbourne, this hybrid role combines on-road and digital assessing, supported by an experienced team of motor assessors and reporting to the Assessing Team Manager - Southern Region.
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As a Senior Motor Assessor, you'll provide technical leadership, support assessor capability and help deliver exceptional customer outcomes while ensuring repairs are completed safely, efficiently and to a high standard.
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This opportunity will see you:
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Provide technical guidance and mentoring to assessors to build capability and consistency.
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Act as the first point of escalation for motor assessors.
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Support Asssessing Team Managers with complex customer complaints.
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Inspecting damaged vehicles by either electronic or physical assessment.
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Establishing market value for total loss claims and ensuring that salvage transport and WOVR requirements are met.
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Reviewing third party demands and advise the claims department whether claims are fair and reasonable.
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Resolving customer enquiries in respect of repairs and monitor repair cycle times.
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Supervising work in progress and ensuring quality of repairs.
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Conduct a combination of on-road and digital vehicle assessments.
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Assist with Catastrophic Weather Events (Commercial Hail & Storm), which may require occasional interstate travel.
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Your Skills & Experience
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It's essential for you to:
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Be a Code Approved Assessor (either: 5+ years' experience as a panel beater, spray painter, motor mechanic; or 7+ years as a motor insurance assessor; or Certificate IV Vehicle Loss Assessing Course).
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Demonstrated experience in motor assessing and estimating vehicle repair costs.
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Have the ability to self-motivate, work autonomously and within a team
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Have strong communication and customer service skills, both written and verbal.
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Have a current driver's licence.
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Whilst not essential, experience using Estimage (Stelvio) and experience using Microsoft Excel will be highly regarded.
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We are passionate about building and maintaining a diverse and inclusive workforce. Adica is an Equal Opportunity Employer, and we encourage applicants from all cultural backgrounds to apply, and we will provide a protected and supportive workplace for people with disabilities.
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📌 Senior Motor Assessor (Victoria)
🏢 Adica Insurance
📍 Victoria