We are looking for an experiencedDesk Side Support Engineerto provide hands‐onL2 end‐user supportin a professional enterprise setting.
Location: Brisbane
Work Mode: On‐site
Key Responsibilities
Provide desk‐side L2 support forWindows ***** laptops, desktops and peripherals
Troubleshoot hardware, OS, login, connectivity, printing and peripheral issues
PerformIMACD activities– Install, Move, Add, Change and Decommission
Support laptops, monitors, docks, headsets and other end‐user devices
Provide support forVideo Conferencing & AV technologies
Log, update and resolve incidents/service requests usingServiceNow or similar ITSM tools
Escalate issues to EUC, Network, AV and Vendor teams within defined SLAs
Assist withIT asset management, inventory, tagging and stock checks
Support device handovers, workstation setups and site moves




Provide hands‐and‐feet support for infrastructure and network teams
FollowITIL, security and compliance processes
Maintain SOPs, documentation and site‐specific support knowledge
Required Skills
Strong Windows 10 & Windows 11 troubleshooting experience
Hands‐on desktop/laptop hardware support
Experience withAV & Video Conferencing technologies
Knowledge of LAN, Wi‐Fi and VPN troubleshooting
Active Directory and user profile support
Endpoint security tools
ServiceNow / ITSM experience preferred
Strong customer service and communication skills
Experience supporting business users and executives
Ability to work independently in anon‐site / field support environment
#J-*****-Ljbffr

📌 Desk Side Support EngineerEnd-User Support (Queensland)
🏢 Employment International
📍 Queensland