Job Description
The Vehicle delivery co-ordinator is charged with ensuring a high level of customer satisfaction through the effective, effective and timely co-ordination of the driver's new vehicle order, ensuring proactive communication with all stakeholders through to vehicle delivery and settlement of the new novated lease.
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Job Requirements
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Excellent phone manner and communication skills
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Strong time management and organisational skills
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Ability to effectively negotiate
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Ability to manage workload efficiently and deal with competing priorities
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Ability to work to deadlines in a fast-paced environment
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Job Responsibilities
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Monitor and coordinate delivery of third-party accessories between suppliers to ensure vehicle delivery occurs on time
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Proactively communicate with the driver regarding progress of their Novated lease. Ensure information is always maintained accurately and up to date, to ensure client is always provided correct information
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Professionally handle any issues or complaints in line with complaint management process. Follow through to resolution in a timely manner
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Effectively liaise with internal/external stakeholders - Sales, Purchasing, Procurement, Suppliers and Trade Advantage teams getting to the source of any issues that may impact the driver to ensure a high level of customer satisfaction
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Manage key events/tasks of the vehicle purchasing process life cycle - with all stakeholders, in accordance with sgfleet policy and procedures
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Manage and process dealer paperwork and documents ensuring they meet the Financiers requirements
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Manage internal reports on outstanding deliveries
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Continually review, assess and follow up
overdue/outstanding
orders
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Recharge and relax with up to 4 days of wellness days every year
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We offer industry leading 20 weeks paid parental leave
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Monetary service milestone awards
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Career progression opportunities
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Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
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Two paid volunteer days each year
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Health and wellbeing support including a subsidy and an Employee assistance Program
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📌 Vehicle Delivery Coordinator (New South Wales)
🏢 SG Fleet
📍 New South Wales