Job Description
ACOR is a national, employee-owned engineering consulting firm, offering a full range of specialist engineering services across multiple sectors. We deliver complex, multi-discipline projects alongside niche assignments, always placing our clients' success at the centre of everything we do.
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We are proud of our inclusive and high-performing culture, where our people are recognised for living our values of excellence, passion, caring, integrity, collaboration and courage.
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About the Role
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Do you love creating memorable experiences for people?
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We're looking for someone with a background in hospitality, guest services, concierge, premium customer service, workplace experience, events or a similar people-focused setting who wants to bring those skills into a professional corporate setting.
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This is a full-time, office-based role, Monday to Friday. It offers the opportunity to build a career creating exceptional workplace experiences, without the evening, weekend or shift work often associated with hospitality.
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As the Workplace Experience Officer, you'll be the face of your local ACOR office. You'll be the person our people and clients know and trust, creating a welcoming, professional and vibrant environment where everyone can do their best work.
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Working closely with the local Area Leader, you'll coordinate office operations, employee engagement, workplace hospitality and facilities while becoming a trusted partner in creating a positive office culture.
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Responsibilities
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Create an exceptional experience for employees, clients and visitors from the moment they arrive.
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Coordinate the day-to-day operation, presentation and hospitality of the office.
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Support Area Leaders with office communications, engagement activities and local initiatives.
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Plan employee celebrations, events and workplace engagement activities.
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Coordinate onboarding and offboarding experiences.
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Build strong relationships across the office and become a trusted point of contact for staff.
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Coordinate facilities, suppliers and landlord relationships.
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Maintain workplace health, safety and office standards.
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Champion business improvements and support local change initiatives.
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About You
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You'll succeed in this role if you genuinely enjoy looking after people and take pride in creating welcoming, organised and engaging environments.
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You'll likely bring experience from hospitality, hotels, concierge, customer service, premium retail, events, workplace experience, facilities or office management.
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You'll also have:
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Outstanding customer service and communication skills.
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A proactive, positive and organised approach.
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Strong relationship-building skills.
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The ability to manage competing priorities with professionalism.
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A passion for creating great experiences for both employees and clients.
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Why ACOR?
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Monday to Friday office hours. No evenings, weekends or shift work.
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Be the heart of your local office and build genuine relationships with your colleagues.
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Combine hospitality, people, events and workplace operations in one diverse role.
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Join a supportive national Workplace Experience team.
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100% employee-owned business with genuine career development opportunities.
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If you're someone who loves making people feel welcome and enjoys creating exceptional experiences, we'd love to hear from you.
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ACOR is passionate about creating a sustainable company that nurtures its people and provides career opportunities for advancement. We are committed to creating a diverse and inclusive environment as an equal opportunities employer and promote a workplace culture that is inclusive, safe and respectful.
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We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds that value diversity of thought and experience.
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Please note that ACOR does not accept unsolicited resumes from recruitment agencies.
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📌 Workplace Experience Officer - Canberra
🏢 Acor Consultants
📍 Canberra