Job Description
Queensland Ambulance Service – Toowoomba QLD
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Join Queensland Ambulance Service as an Emergency Medical Dispatcher (EMD) and play a critical role in supporting the Queensland community during medical emergencies. No two days are the same - Whether you're providing first-aid advice during Triple Zero (000) calls or coordinating ambulance crews, you'll receive high-level training through QAS to develop your skills to effectively provide Frontline Operational support in the healthcare sector.
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About the role
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The Emergency Medical Dispatcher role includes two main functions that you will be trained in -
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Be the first point of contact for people during emergencies by answering Triple Zero (000) emergency calls.
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Provide critical pre-arrival advice to callers while arranging help for Queenslanders during emergency situations.
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Assist callers in a structured and supportive workplace using established scripted protocols.
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Record accurate and critical details to support dispatchers and paramedics.
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Dispatching
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Organise and coordinate multiple ambulance crews across Queensland through radio communication
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Operate a multi-screen computer system, where you'll manage responses multiple incidents.
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Engage your technical skills in real-time Computer Aided Dispatch systems.
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Co-ordinate non-urgent patient transport services with healthcare facilities and practitioners.
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Key Responsibilities
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Ability to work full-time on a rotating roster (Generally 4 days on, 4 days off – subject to change), in a fast-paced team environment that provides 24/7 coverage (including nights, public holidays and weekends) within one of our communication operations centres across the state.
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Complete training for Call-Taking and Dispatching that is provided by QAS. Once obtained, each shift will focus on one function.
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About You
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Demonstrated experience in engaging strong communication and active listening skills.
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Ability to de-escalate high-stress calls with empathy, calmness, and leadership.
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Works well in a team and values collaborative working styles.
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Solid customer service focus in quick-paced environments.
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Exposure to technical systems and ability to learn new systems quickly.
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Proven ability to incorporate feedback and receptiveness to ongoing self-improvement.
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Ability to problem-solve and make decisions while under pressure.
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What's on offer
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Permanent full-time role opportunity with a competitive salary package and the potential to earn up to $85,000 in your first year.
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Learn while you earn full-time! Obtain a Cert III & Cert IV qualification in Call-taking & Dispatch through QAS with no cost to you.
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Additional leave and superannuation opportunities.
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Access to Salary packaging & novated leasing benefits.
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Inclusive workforce that encourages all potential applicants with diverse backgrounds and experience to apply. No prior emergency experience needed!
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On-going career development and mentor support.
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Access to QAS well-being support, including confidential counselling services for you and your family.
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Mandatory requirements
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Ability to attend and complete an in-person 7-week training program based in Brisbane (Travel and accommodation available for eligible candidates)
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Ability to commit to working on a 24/7 roster (Generally 4 days on & 4 days off)
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For more information – Please refer to the position description on our website.
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Applications remain current for 12 months.
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📌 Emergency Medical Dispatcher (Toowoomba)
🏢 Queensland Ambulance Service
📍 Toowoomba