Job Description
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Build and sustain strong customer relationships across a portfolio as the main point of contact
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Identify growth opportunities and pursue new business leads through expansion and pricing optimisation initiatives
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Collaborate with Sales, Operations and Category Management to execute strategic customer plans
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Conduct business reviews, manage tenders and negotiate contracts
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Monitor account performance using metrics and customer feedback such as NPS
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Oversee the annual audit process, ensuring policy compliance and recovery of outstanding equipment fees
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Lead initiatives to reduce transport costs and improve supply chain efficiency
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Support customer sustainability initiatives and broader corporate social responsibility objectives
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Requirements
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Experience in account management, customer service, inside sales or relationship-based roles, ideally in a B2B environment
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Curious, consultative mindset focused on understanding customer needs
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Confidence engaging customers with strong communication and relationship-building skills
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Commercial awareness of how service, pricing and operational decisions affect customer outcomes
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Strong organisation and prioritisation skills for managing multiple customer relationships
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Comfort working with structure,



big data and advanced systems
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CRM experience preferred; Salesforce ideal but not essential
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Desire to build a career within a large global organisation and openness to learning, feedback and progression
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Full working rights in Australia required
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Sponsorship is not available
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Core Competencies
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Demonstrates expertise in account management and customer relationship building, with a strong focus on identifying growth opportunities and optimizing pricing strategies. Proficient in using metrics and customer feedback to enhance account performance and drive supply chain efficiency.
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Highest-signal resume keywords
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Account Management
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Customer Relationship Building
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CRM Experience
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Commercial Awareness
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Solid Communication Skills
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ATS Optimization Keywords
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Soft Skills
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Curious Mindset
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Consultative Approach
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Strong Organisation Skills
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Prioritisation Skills
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Industry Keywords
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B2B Environment
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Customer Service
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Supply Chain Efficiency
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Corporate Social Responsibility
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NPS
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Tools & Technologies
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Salesforce
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Big Data Systems
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📌 Account Manager (Victoria)
🏢 Jobtailor
📍 Victoria