Job Description
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Act as the bridge between clients and the development team
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Deep dive into client businesses to understand problems
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Work with UX experts and the wider team to architect and document technology-based solutions
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Perform requirements gathering, including leading client workshops
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Develop business, functional, and technical documentation, including BRDs and FSDs
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Communicate client requirements clearly to developers and designers
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Contribute to client-facing AI consulting and implementation projects
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Help drive internal rollout of AI tools and processes
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Assist with development and validation of quotes
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Oversee and complete testing, verification, validation, and quality control
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Communicate with clients regarding project requests and updates
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Write test scenarios, test cases, and test plans
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Create and provide end-user training and documentation
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Act as the primary point of contact for some clients
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Provide customer service internally and externally
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Escalate issues affecting product delivery and quality
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Contribute to the company knowledge base and process improvements
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Work across Waterfall and Agile/Hybrid frameworks
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Assist with system solution and architecture design
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At times, plan projects, manage clients, and steer delivery through to completion
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Requirements
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3–5 years of experience in business analysis, including systems and process analysis
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Experience in a comparable role in a digital agency or consultancy preferred
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Current Australian resident based in Melbourne or surrounding suburbs
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Experience leading requirements workshops
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Experience writing BRDs and FSDs to an extremely high standard
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Robust analytical skills and high attention to detail
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Active and confident daily use of AI tools such as Claude, ChatGPT, or Copilot from day one
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Comfortable performing digital producer duties, managing projects and clients, and owning delivery end to end
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Excellent written and verbal communication
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Experience developing test plans and test scenarios
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Ability to design logical database structures
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Excellent presentation skills, including leading workshops
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Proactive, self-motivated, and calm under pressure
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Core Competencies
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Demonstrates expertise in business analysis, requirements gathering, and documentation, with a strong focus on client communication and project management. Proficient in utilizing AI tools and frameworks to enhance project delivery and client solutions.
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Highest-signal resume keywords
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Business Analysis
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Requirements Gathering
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BRD and FSD Development
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AI Tools Utilization
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Project Management
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ATS Optimization Keywords
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Hard Skills
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Business Analysis
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Requirements Gathering
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BRD Development
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FSD Development
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Test Plan Development
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Test Scenario Development
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Database Structure Design
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Quality Control
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DocumentationClient
Workshop Facilitation
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Soft Skills
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Excellent Communication
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Analytical Skills
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Attention to Detail
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Presentation Skills
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Proactive Attitude
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Industry Keywords
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Digital Agency
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Consultancy
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Client Management
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Process Analysis
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Technology Solutions
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Tools & Technologies
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AI Tools
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Claude
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ChatGPT
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Copilot
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Waterfall Framework
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Agile Framework
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Hybrid Framework
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📌 Business Analyst (Victoria)
🏢 Jobtailor
📍 Victoria