Job Description
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Manage the end-to-end student journey from enquiry to enrolment
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Convert warm leads using a consultative, outcomes-focused sales approach
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Conduct high-volume phone, SMS, and email engagement daily
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Assess applicant eligibility against published entry criteria
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Progress qualified applicants through to enrolment and commencement
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Maintain accurate, compliant records in Salesforce CRM
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Participate in Open Days, campus tours, and information sessions
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Collaborate with admissions, onboarding, and support teams to remove blockers
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Requirements
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Proven ability to follow structured processes and work within defined guidelines
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Confident, professional phone presence with strong listening and rapport-building skills
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Self-driven and accountable, with the ability to work effectively with minimal supervision
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Clear and confident verbal communication skills, particularly in a phone-based environment
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Experience using CRM systems such as Salesforce
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Comfortable working across CRM platforms and standard business systems, including Word and Excel
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Core Competencies
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Demonstrates expertise in managing the student journey from enquiry to enrolment, utilizing a consultative sales approach and maintaining compliance in record-keeping. Proficient in CRM systems, particularly Salesforce, with strong communication and rapport-building skills.
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Highest-signal resume keywords
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Salesforce CRM Management
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Consultative Sales Approach
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High-Volume Engagement
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Verbal Communication Skills
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Process Adherence
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ATS Optimization Keywords
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Hard Skills
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CRM Systems
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Salesforce
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Data Entry
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Eligibility Assessment
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Lead Conversion
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Soft Skills
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Rapport-Building
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Self-Driven
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Accountability
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Listening Skills
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Skilled Phone Presence
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Industry Keywords
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Student Journey Management
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Enrolment Process
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Admissions Collaboration
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Open Days
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Information Sessions
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Tools & Technologies
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Salesforce CRM
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Microsoft Word
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Microsoft Excel
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📌 Student Advisor (New South Wales)
🏢 Jobtailor
📍 New South Wales