Job Description
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Run onboarding sessions and refresher training for customers
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Host engaging webinars covering product functionality
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Deliver internal training, including onboarding and security awareness
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Write and update training materials, user guides, and process documents
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Create online learning modules for customers and employees
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Keep the Zendesk knowledge base current and helpful
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Collaborate with Customer Success, Product, and Support on product and process changes
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Occasionally support sales demos when product expertise is needed
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Help customers and colleagues get the most out of Eftsure's platform
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Requirements
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1–2 years' experience in a customer-facing role
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Strong communication skills, including speaking in front of people and clear writing
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Tech-savvy and quick to learn new tools and systems
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Organised, self-motivated, and able to work independently
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Naturally curious and interested in improving processes
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Confident, adaptable, and resilient in a quick-changing environment
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Core Competencies
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Demonstrates expertise in delivering training sessions and creating educational materials while effectively collaborating with cross-functional teams. Possesses strong communication skills and a tech-savvy approach to enhance customer engagement and support.
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Highest-signal resume keywords
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Customer-Facing Experience
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Strong Communication Skills
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Training Material Development
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Tech-Savvy
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Organised and Self-Motivated
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ATS Optimization Keywords
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Hard Skills
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Training Delivery
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Content Creation
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User Guide Writing
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Online Learning Module Development
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Process Documentation
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Soft Skills
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Adaptability
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Curiosity
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Resilience
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Industry Keywords
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Customer Success
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Webinars
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Onboarding
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Security Awareness
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Tools & Technologies
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Zendesk
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#J-*****-Ljbffr

📌 Junior Training Specialist (New South Wales)
🏢 Jobtailor
📍 New South Wales