Role Purpose
TheNon-Production Environment Manager is responsible for managing and supportingall testing environments (PTEST, STEST, VTEST) used for development, testing,training, and business-as-usual activities.
The roleensures these environments are:
Available and stable
Secure and properly configured
Ready for testing and deployments
Quickly restored when issues occur
This personalso coordinates issue triage, manages environment-related risks, and maintainsknowledge of how various applications and systems work together.
RequiredExperience
Technical &Industry; Experience
Experience working in large and complex organisations.
Experience in industries such as:
Postal services
Logistics
Transport
Retail
eCommerce
Environment &Release; Management
Strong experience managing enterprise test environments.
Experience handling software releases and deployments.
Experience with incident, change, and release management processes.
StakeholderManagement
Ability to work across technical and business teams.
Robust communication and coordination skills.
Experience facilitating issue triage and problem-solving workshops.
TechnicalSkills
EssentialKnowledge
SAP applications
Oracle applications
Microsoft technologies
Application dependencies and integrations
Enterprise environment management
Monitoring &Troubleshooting;
New Relic
Sumo Logic
Log analysis and dashboard monitoring
Root cause investigation
ProcessKnowledge
ITIL Incident Management
ITIL Change Management
ITIL Request Management
ITIL Conflict Management
Qualifications
PreferredCertifications
ITIL Certification
Agile Certification
PMP Certification
Other Project Delivery Certifications
Key Personal Attributes
Process Management
Creates and improvesoperational processes.
Removes inefficiencies andsimplifies ways of working.
Uses data and feedback toimprove outcomes.
Relationship Building
Builds trust with diversestakeholders.
Works effectively across teams.
Resolves conflictsprofessionally.
Action Orientation
Takes initiative and ownership.
Responds quickly to issues andrisks.
Drives action even wheninformation is incomplete.
Digital Mindset
Embraces new technologies.
Uses data and insights toimprove decisions.
Promotes digital ways ofworking.
Results Focus
Delivers high-quality outcomes.
Works through challenges toachieve goals.
Helps remove barriers forothers.
Key Responsibilities
Environment Management
Ensure all non-production environmentsare available, secure, and fit for purpose.
Manage and support test environmentsthroughout the project lifecycle.
Monitor environment health,availability, and performance.
Coordinate environment setup andconfiguration for projects and testing activities.
Ensure environments comply with securityand data protection requirements.
Release & Deployment Management
Plan and coordinate software releasesand deployments.
Work with application support teams todeploy code with minimal impact to testing.
Manage release schedules and deploymentplans.
Communicate deployment timelines andrisks to stakeholders.
Conduct post-release reviews andidentify improvement opportunities.
Incident & Issue Management
Lead triage sessions to identify andresolve environment issues.
Troubleshoot complex technical problemsacross multiple applications.
Coordinate teams to quickly resolveincidents and defects.
Ensure clear communication duringoutages and service disruptions.
Vendor & Partner Management
Work closely with vendors and suppliers.
Manage vendor support tickets andescalations.
Partner with vendors to adopt newplatform features and capabilities.
Coordinate migration activities whererequired.
Continuous Improvement
Improve environment management processesand governance.
Enhance monitoring, logging, andreporting capabilities.
Drive innovation and adoption of newtechnologies.
Maintain documentation, standards, andbest practices.
Stakeholder Management
Act as the link between:
Development teams
Operations teams
Quality Assurance (QA) teams
Business stakeholders
External vendors
Provide regular updates on environmentstatus, risks, and releases.
Build strong working relationshipsacross teams.
Training & Knowledge Sharing
Create and maintain environmentmanagement documentation.
Train teams on release and environmentmanagement processes.
Share lessons learned and bestpractices.
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