Job Description
THE COMPANY
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Be part of one of the world's most recognised luxury fashion houses, renowned for its craftsmanship, heritage and commitment to innovation. With a global presence spanning dozens of countries, this internationally respected brand continues to set the benchmark for exceptional client experiences and premium retail standards.
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The Sydney flagship boutique is entering an exciting new chapter, with significant investment in leadership, training and client development. This is a rare opportunity to work within a high-performing management team where you'll have genuine influence over the success of one of the boutique's most important departments while continuing to grow your career within the luxury retail industry.
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THE ROLE
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We're seeking an experienced and confident Department Manager to lead the Women's business across Ready-to-Wear, Handbags, Shoes and Accessories within a flagship luxury boutique. Working closely with the Store Director, you'll take ownership of the largest department in-store, leading a team of experienced Client Advisors while driving exceptional commercial performance, premium service standards and long-term client relationships. This is a leadership role for someone who enjoys coaching high-performing teams, thrives in a rapid-paced luxury environment and knows how to balance people leadership with commercial success.
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Day-to-Day
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Lead, coach and inspire a team of Client Advisors to consistently achieve sales and service targets.
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Build a high-performance culture focused on accountability, collaboration and exceptional client experiences.
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Drive CRM and client development strategies, growing VIP portfolios and increasing repeat business.
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Mentor the team to maximise private appointments, client engagement and conversion opportunities.
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Lead by example on the sales floor,



delivering elevated styling experiences across Ready-to-Wear, handbags, footwear and accessories.
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Monitor trading performance, identify commercial opportunities and implement action plans to improve results.
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Maintain impeccable visual presentation, operational standards and luxury service expectations.
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Partner closely with the wider leadership team to support store initiatives and contribute to ongoing business growth.
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EXPERIENCE REQUIRED
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Minimum 3 years' management experience within luxury retail or premium fashion.
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Demonstrated success leading experienced retail teams in a high-volume environment.
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Strong clientelling and CRM experience with proven ability to develop long-term client relationships.
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Experience driving private appointments, client conversion and premium service outcomes.
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Outstanding leadership skills with the confidence to coach, influence and hold teams accountable.
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Strong commercial acumen with experience delivering sales, KPI and profitability targets.
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Passion for luxury styling, particularly across womenswear, handbags, footwear and accessories.
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Excellent communication skills and a hands‐on leadership approach.
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Candidates from luxury fashion, premium Australian designer brands, fine jewellery or prestige watches with strong styling and client development experience are encouraged to apply.
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COMPANY PERKS
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Be part of a globally recognised luxury retailer with outstanding career development opportunities.
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Competitive base salary with uncapped monthly and quarterly incentives.
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Highly competitive on-target earnings.
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Extensive luxury retail training and ongoing leadership development.
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Generous employee product discounts.
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Work within a beautifully designed flagship boutique alongside an experienced leadership team.
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SALARY
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$90,000 + Super + Monthly and Quarterly Incentives
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📌 Senior Department Manager | Luxury Retail & Client Experience (New South Wales)
🏢 Trak Recruiting, Scarlett Recruitment And Trak Hr
📍 New South Wales