Customer Experience Transformation Lead (New South Wales)

Customer Experience Transformation Lead (New South Wales)

24 Aug
|
Careers at Council
|
New South Wales

24 Aug

Careers at Council

New South Wales

Job Description
Ku-ring-gai Council invites applications for a strategic leadership role in customer experience and service transformation. You will lead the Customer Service team and drive organisation-wide improvements, using governance, performance reporting, and continuous improvement to uplift service delivery.
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You will oversee customer journey mapping, service reviews and digital delivery enhancements, using insights to address systemic issues and opportunities for improvement within a complex public
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📌 Customer Experience Transformation Lead (New South Wales)
🏢 Careers at Council
📍 New South Wales

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