Job Description
Duration: Semester 2 Exam Delivery Period from Monday 2 November to Wednesday 18 November inclusive with in-person training to be commencing from 26 to 28 Oct.
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Remuneration: HEW 5, $***** per hour (loaded casual rate)
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The Opportunity
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The eExam IT Support Officer is part of a dynamic customer-focused team of IT support professionals providing excellent frontline support to Monash University students, eExam Supervisors, and the broader eAssessment Operations Team during the delivery of end-of-semester exams. The primary focus is to deliver a variety of technical support services to the entire customer group. Successful candidates will be expected to apply technical knowledge and expertise to ensure an effective and effective exam delivery.
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The role is responsible for:
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Providing exceptional technical support and customer service in-person and via telephone, online, and remote methods to users with IT problems during eExam delivery
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Creating and maintaining accurate and detailed log entries of all problems and corresponding support actions
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Responding to requests for assistance and ensuring requests are regularly updated in an effective and timely manner according to agreed procedures
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Ensuring technical queries not progressing are escalated according to established procedures
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Providing an effective interface between users and stakeholders by supplying all necessary information according to procedures
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Participating in online and in-person training to ensure specialist systems and internal procedures are well understood
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Other duties as directed from time to time
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To be successful in this role, you will need to have completed an equivalent combination of relevant experience and/or education/training; or an advanced diploma with subsequent relevant work experience. You will have:
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Sound technical knowledge of desktop hardware and both standard and customised (in-house)



software - knowledge of the University's Standard Operating Environment (SOE) is beneficial
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High-level organisational and time management skills, including the ability to prioritise and manage multiple problems under pressure
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Strong customer service skills, focus and integrity
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Effective written and verbal communication skills
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Ability to work as an effective member of a team and exercise independence, judgement, and initiative within your scope of practice
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Excellent analytical and problem-solving skills
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If this sounds like a position that suits your current career focus we look forward to hearing from you.
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At Monash University, we are committed to being a Child Safe organisation. This position will require the incumbent to hold a valid Working with Children Check (Employee) and a successful National Police Check (NPC).
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Please note: Visa sponsorship is not available for this position. This role requires valid work rights for Australia.
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With the exception of PhD students who are studying 100% by research and do not have any coursework/exams for their course, CURRENT students from Monash University are NOT Eligible for this role.
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Please note: Successful candidates will be invited to attend one group interview which will be conducted between Mon 31 Aug to Fri 4 Sept.
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Enquiries: Please refer to Recruitment FAQs prior to sending your enquiry to
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Closing date: Sunday 23rd August ****, 11:55 PM AEST
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All candidates will be notified of the outcome of their application.
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Supporting a diverse workforce
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Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations, and pays its respects to their elders, past and present.
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📌 Eexam It Support Officer (Victoria)
🏢 Monash
📍 Victoria