Job Description
Entry Level Customer Service Representative – E-Commerce & Customer Support
n
Being an integral member of the Customer Service Team, your main priority is to contribute effectively and efficiently in assisting and maintaining a high standard of customer service satisfaction with customers while meeting organisational KPI's.
n
Key responsibilities
n
n
Answering of general and more specific customer enquiries in relation to products, delivery times, fabric samples etc.
n
Reviewing and taking customer orders over the phone.
n
Accurate generation of customer quotations.
n
Accurate generation of customer orders.
n
Assisting with product information and troubleshooting enquiries.
n
Effective record keeping on customer records during each contact.
n
Liaising with suppliers for manufacturing updates and enquiries.
n
Liaising with freight carriers for freight and delivery enquiries.
n
Liaising with various organisational departments.
n




Assessing and submitting faulty product rework requests when required.
n
n
About you
n
n
Inbound call centre: 1 year (Preferred)
n
Outbound call centre: 1 year (Preferred)
n
Customer service: 1 year (Preferred)
n
Full In-House Training provided
n
Promoting a healthy work/life balance
n
Discounts on Tuiss products
n
Get your birthday as paid time off each year
n
Opportunity for further growth and development within the organisation
n
n
About us
n
Tuiss Blinds Online is an all-inclusive workplace that focuses on supporting all staff to be the best version of themselves. Our workplace culture is of utmost importance and as a business, we strive to provide a positive, friendly, encouraging and supportive work environment that nurtures chance for growth and further development.
#J-*****-Ljbffr

📌 Entry Level Customer Service Representative - E-Commerce & Customer Support (South Australia)
🏢 Tuiss Blinds Online
📍 South Australia