Delivery excellence is the foundation on which we build long lasting customer relationships. As a Senior Project Manager at Switch, you will be accountable for delivery and customer satisfaction across a large, technical program of work.
With a proven track record of customer satisfaction and delivery excellence, you will be responsible for spearheading senior customer engagement through account planning and with a growth mindset, supported by the Switch Executive Team.
You will be at the helm of your program Delivery team, planning and directing workflow based on the scopes of work you build to meet customer objectives. You will demonstrate industry-leading service delivery by understanding and enabling the resources, skills and capabilities required to deliver each engagement, and communicating those needs up to Leadership. You will foster an attitude of collaboration to help achieve continuous improvement of the team.
You are commercially minded, managing each engagement while prioritising quality delivery, customer satisfactions and commercial outcomes simultaneously and with equal importance.
This role will be focused on the management and delivery of multi-year digital programs of work, assumed to include a CMS re-platforms across multiple websites and portals, as well as other projects to be found and sold in for organic customer growth.
You should have a strong background in leading enterprise level technical builds and be able to demonstrate understanding of technical concepts, project management methodologies, and standard artefacts and processes for software development.
You should be able to confidently collaborate with client-side stakeholders at all levels, independently manage a cross-functional project team including designers, business analysts, solution architects, developers, testers, and digital marketing specialists, and deliver assigned projects on time, on budget, and in good quality.
Therefore, we need somebody who is proactive, thoughtful, and a good problem solver.
Main Duties & Responsibilities
Project Management
Planning project delivery in alignment with the project's commercial terms and using our standardised Switch Methodology
Set up and maintain project artefacts during the entire project life cycle, including project overviews, budgets, timelines, resource plans, routine reports, milestone sign-off documents, and post-delivery reviews
Conduct requirements analysis and documentation independently for small to medium projects and collaborate with business analysts on these tasks for large projects
Establish and maintain good and effective working relationships with client-side project managers and other key stakeholders
Manage internal project teams across all roles required in assigned projects
Coordinate with other project managers on resource capacity allocation
Identify and manage project issues and risks in a professional and efficient manner and provide clear and timely status reports to both internal and external stakeholders
Be responsible for delivering quality control, timeline/budget tracking, resource utilisation, and overall profitability




Participate in pre-sale tender response preparation, cost estimates, resource modelling, and client presentations
Reporting on project delivery, with a focus on customer success, sprints, key milestones and project commercial performance
Communicate effectively when there is a conflict in achieving expected results within assigned time or hours
The Customers
Lead projects when required with support and oversight from a Delivery Director
Build strong relationships with equivalent stakeholders within the customer organisation
Lead customer presentations, demonstrating understanding of the brief and requirements, and effectively communicating how the solution meets them
Facilitate workshops and customer interactions to clarify requirements
Understand the customer's goals and how the work contributes to them
Identify key individuals at the customer and knowledge of their processes for implementing change
Collaborate on any presentations led by a senior team member
Assist in leading workshops or client engagements with guidance from a senior team member
Develop and maintain positive relationships with counterpart stakeholders within a customer organisation
The Work
Understand customer objectives to provide guidance and opinions to the team on the recommended solution and areas for improvement
Participate in the brief process, estimate and design process to achieve customer outcomes
Contribute to the definition of methodology and standards
Delegate work and ensure quality from peers and junior team members
Contribute to the design of methodologies and solutions in a broader context
Create solutions for a specific portion of a project, such as at story level, with guidance and supervision, within the scope of a pre-defined brief
Take ownership and accountability of work, ensuring deadlines are met or working with the project team to adjust expectations
Possess good personal time management and organisational skills
Follow predefined standards, systems and frameworks
Ensure agreed upon processes are understood and followed
The Team
Understand other team disciplines requirements and capabilities, work collaboratively to solve project problems
Provide constructive and considered critique to peers
Positively respond to and implement feedback
Understand, respect and communicate effectively with fellow team members' roles and responsibilities
Continuously build and maintain trust with the team in your work
The Business
Ensure delegated work meets customer expectations and stays within commercial boundaries, and communicate any issues or deviations to other team members to ensure customer satisfaction and appropriate commercial management
Understand tasks and interdependencies,



work with peers to meet project timelines and commercial goals, and communicate effectively when risks are identified
Estimate work with consideration of customer budget, providing multiple options if necessary
Understand assigned tasks, clarify objectives and work within commercial limitations
Plan and identify limitations in delivering within commercial boundaries
Communicate effectively when facing conflicts in meeting expectations within assigned time or hours
Growth
Contribute to growth conversations with Leads and Directors by identifying and suggesting areas for improvement for the customer that could be sold in
Write proposals within the scope of your discipline
Provide estimates for deliverables within the scope of your discipline
Communicate potential opportunities for growth
Skills & Experience
Experience
Should have 4+ years in digital with a range of project experience across discovery, design and development activities.
Experience of UX strategy and data-driven optimisation methodologies preferred.
Web agency experience.
A portfolio demonstrating your past experience in the management of digital development.
Excellent written and verbal communication skills.
Solid understanding of the Software Development Lifecycle and Agile Methodologies including Scrum, Kanban, and Waterfall.
Proven client relationship management experience and presentation skills.
Familiar with mainstream project management tools such as Jira, Confluence, Microsoft Project, etc.
Self-motivated with positive time management skills and ability to manage multiple projects under various budget/timeline/resource pressure.
Ability to think analytically and creatively with good problem-solving capabilities.
Passionate about the digital transformation in web, social media, and emerging technologies.
Useful
Knowledge of Product Ownership
Experience with writing epics, user stories, testing plans, functional or technical specs, and acceptance criteria
Certifications in Project Management (PMP and/or Prince2) and Agile/Scrum Methodology (CSM, CSPO, etc.).
Prior experience or prior education in computer science and/or software engineering experience.
Experience with mainstream eCommerce, CRM, or content management platforms.
Time to Switch?
Excellent rewards, a fantastic work environment and awesome career opportunities await the right person - be part of a growing and dynamic business.
Remuneration is at market rate, reflective of your skills and experience.
This position is based in our Sydney office at 109 Pitt Street, Sydney NSW **** and supports hybrid working environments.
To apply for this position you will require a minimum of 3 years experience in a digital agency as a senior project manager.
Employment at Switch
Switch is an equal opportunity employer - we celebrate the diversity of our team and we believe that those focused on producing the best work create the greatest outcomes for our customers and themselves.
Recruiters, please do not contact us in relation to this or other roles.
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📌 Senior Digital Project Manager (Sydney)
🏢 Switch
📍 Sydney