Job Description
RTO Head Trainer- Health & Community Services
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RTO Head Trainer - Health and Community Services
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Lead quality education. Inspire trainers. Shape student success.
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Charter Australia is a well-established Registered Training Organisation (RTO *****, CRICOS Provider Code *****F) delivering nationally recognised qualifications to domestic and international students. Since ****, we have built a reputation for quality education, ethical practice and exceptional student outcomes.
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We are seeking an experienced Head Trainer to join our senior leadership team. Reporting directly to the CEO, this is a hands‐on leadership role responsible for overseeing the delivery, quality and continuous improvement of several nationally recognised qualifications while leading and mentoring a team of Trainers and Assessors.
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This role is ideal for an experienced VET professional who enjoys leading people, developing high-quality training resources, maintaining compliance, and making a genuine impact on educational outcomes. While this is a management position, you will also remain connected to the classroom by delivering training when required to support your team.
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About the Role
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As the Head Trainer, you will provide educational leadership across the following qualifications:
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Certificate III in Individual Support
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Certificate III in Health Services Assistance
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Certificate IV in Ageing Support
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Certificate IV in Leisure and Health
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Diploma of Community Services
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You will lead a team of Trainers and Assessors, oversee course quality and compliance, support student success, and drive continuous improvement across your training portfolio.
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Key Responsibilities
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Leadership & People Management
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Lead, mentor and support a team of Trainers and Assessors.
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Foster a positive, team-oriented and high‐performing team culture.
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Conduct performance reviews,



provide coaching and support professional development.
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Assist with recruitment, onboarding and workforce planning.
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Step in to deliver training and assessment when operationally required.
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Educational Quality
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Oversee the quality and consistency of training delivery across your qualifications.
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Develop, review and continuously improve Training and Assessment Strategies (TAS), learning resources and assessment tools.
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Ensure training materials remain current, industry‐relevant and compliant.
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Participate in industry consultation and continuous improvement activities.
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Compliance & Quality Assurance
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Ensure compliance with the Standards for Registered Training Organisations (RTOs) and Charter Australia's policies and procedures.
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Lead validation, moderation and quality assurance activities.
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Monitor qualification performance and implement improvement initiatives.
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Maintain accurate records and ensure learning resources and student information are effectively managed within the student record management system.
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Student Success
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Monitor student progress and identify students requiring additional support.
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Work collaboratively with trainers and administration to ensure positive student outcomes.
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Oversee the management of complaints, appeals and student support within your training portfolio.
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Liaise with the administration team regarding work placements and student progression.
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Course Planning & Development
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Assist with course planning, scheduling and trainer allocations.
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Support the development of new qualifications and delivery models.
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Ensure educational resources remain contemporary, engaging and aligned with industry needs.
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About You
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To be successful in this role, you will bring:
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Essential
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TAE***** Certificate IV in Training and Assessment (or equivalent).
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Relevant vocational qualifications in Health and Individual Support
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Demonstrated experience delivering nationally recognised VET qualifications.
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Strong knowledge of the Standards for RTOs and the Australian VET sector.
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Experience leading or mentoring Trainers and Assessors.
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Experience developing or reviewing learning resources, assessment tools and Training and Assessment Strategies.
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Excellent leadership, communication and organisational skills.
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A proactive approach to continuous improvement and educational quality.
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Desirable
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Current registered Nurse with APRHA
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Experience using aXcelerate Student Management System
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Experience working with both domestic and international students.
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Experience managing multiple qualifications and educational teams.
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Why Join Charter Australia?
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Join a respected and growing RTO with over 20 years of educational excellence.
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Become a key member of our senior leadership team.
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Influence the future direction and quality of our training programs.
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Lead a passionate and supportive team of education professionals.
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Enjoy a varied role that combines leadership, strategy and teaching.
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Ongoing professional development and opportunities to grow your career.
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If you are a passionate education leader with a commitment to quality, compliance and student success, we would love to hear from you.
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📌 Rto Head Trainer- Health & Community Services (New South Wales)
🏢 Charter Training
📍 New South Wales