Job Description
This role is 75% admin and strategy versus 25% operational. You will enhance guest and pup experience at the hotel via recent strategies keeping the hotel ahead of trends.
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Key responsibilities
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Manage proactive guest voice strategies for the hotel, including pulling reports, chairing fortnightly meetings, and creating creative ways to manage guest experience
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Execute and enhance the guest journey via on-brand partnerships, experiences and activations
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Be the go‐to for recovering guest stays and enhancing their experience
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Enhance communication between departments to ensure consistency between Front Office and Food & Beverage experiences
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Train associates on the Brand Standard Audit and Experiential Audits
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Recover and manage the complaint process for any guest experiences
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Filtrate the hotel's Mark throughout all departments
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Work closely with the Director of Brand Management to create experiences for guests
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📌 Guest Experience Manager (New South Wales)
🏢 Pier One Sydney Harbour
📍 New South Wales