Job Description
n
Competitive Salary and annual remuneration reviews.
n
Health & wellness benefits to support your physical and mental well-being.
n
Remote work model with co-working options available.
n
Supportive team – Fun, caring colleagues with regular team-building activities and social events.
n
Career experiences – Lateral, vertical, and rotational opportunities for development.
n
Generous leave – Including birthday leave, a Joy day every quarter, and extra time off over Christmas.
n
Paid parental leave – Generous leave, plus continued Super contributions while you're off.
n
A happy, respectful and energetic work environment where 95% of employees recommend working at JobAdder (check out our Glassdoor reviews!)
n
n
About the Role:
n
You will lead the team responsible for taking customers from signed contract to fully adopted, high-value JobAdder users. You will own the onboarding engine—driving time-to-value (TTV), optimizing project throughput, scaling self-serve and automated delivery models, and building the operational frameworks that directly protect NDR and fuel sustainable SaaS growth.
n
Implementation Delivery & Scale (75% Focus)
n
n
End-to-End Onboarding Governance: Lead current customer implementations from Sales handover through to successful go-live, ensuring clear project scopes, milestone execution, and seamless team handoffs.
n
Throughput & Capacity Management: Drive resource allocation, project velocity, and team utilization. You will eliminate delivery bottlenecks, improve predictability, and balance customer demand against team capability.
n
Process Automation & Self-Serve Scaling: Develop an agile blend of high-touch, tech-touch, and self-service onboarding. Champion the use of AI, workflow automation, and modern tooling to reduce the cost-to-serve and accelerate customer time-to-value.
n




Portfolio Health & Escalations: Serve as the executive escalation point for complex, high-risk, or multi-stream deployments involving data migration, custom integrations, or technical dependencies.
n
n
Strategic Customer Solutioning (25% Focus)
n
n
Solution Architecture & Pre-Sales Alignment: Partner with Sales on complex opportunities to translate prospect workflows into scalable JobAdder solutions, ensuring commitments seamlessly transition into implementation.
n
Process Optimization & Adoption: Support Implementation and Customer Success teams with deep-dive workflow redesign, change management, and account optimization to boost platform adoption and expansion.
n
n
Operational Leadership & Cross-Functional Impact
n
n
Team Leadership & Performance: Coach and develop a high-performing team of implementation specialists and solutions consultants, establishing clear OKRs, KPIs, SLAs, and a culture of continuous improvement.
n
Data-Driven Execution: Use operational metrics and customer insights to forecast resourcing needs, inform executive decision-making, and partner with Sales, Product, RevOps, and Data Migrations to streamline the end-to-end customer journey.
n
n
About You:
n
n
Proven SaaS Implementation Leadership: Demonstrated experience running a customer implementation, onboarding, or professional services function within a fast-paced B2B SaaS environment.
n
High-Volume & Programmatic Scaling Expertise: A track record of optimizing onboarding velocity,



reducing delivery timelines, and building scalable frameworks (including digital/self-serve pathways and process automation).
n
Pragmatic Project Management: Strong operational discipline around capacity planning, SLA management, and queue throughput without overly rigid, bureaucratic enterprise overhead.
n
Technical & Solutioning Acumen: Comfortable mapping complex business requirements, advising on workflow design, and navigating data migrations or software integration dependencies.
n
People & Change Leadership: Experience coaching cross-functional teams, managing performance metrics, and driving operational change within a growth-oriented SaaS business.
n
n
About JobAdder:
n
At JobAdder, we're not just another software company — we're a global leader in recruitment technology. With over 200 passionate team members across 5 countries and 25,000+ users worldwide, we're reshaping the future of hiring.
n
Our powerful recruitment management platform empowers companies and agencies to streamline their processes, gain a competitive edge, and connect the right people to the right roles.
n
We believe recruitment is all about people. Our mission? To help recruiters focus on what really matters — building meaningful, impactful relationships and changing lives — by removing the mundane administrative tasks that slow them down. With JobAdder, we supercharge productivity, increase efficiency, and ensure that recruiters can truly focus on the human side of their work.
n
We're on a journey to make recruitment smarter, more joyful, and more efficient for everyone. Our vision is to become the world's most-loved recruitment platform, and every team member contributes to our success through our core values: Empathy, Customer Focus, Innovation, and Results.
#J-*****-Ljbffr

📌 Head Of Implementation And Customer Solutions (New South Wales)
🏢 JobAdder
📍 New South Wales