About MONEYME We're not a bank.
And we're definitely not trying to act like one.
MONEYME is a founder-led, ASX-listed digital lender and Certified B Corp on a mission to reinvent credit for modern Australians.
Through smart technology, fast decisions, and a seamless customer experience, we're changing how Australians borrow.
From personal loans, car loans, debt consolidation, to credit cards and free credit score tools, we build financial products people actually want.
We move fast.
We think big.
And growth sits at the centre of everything we do.
About the role: You will be responsible for supporting our external partners - this includes (but is not limited to) Finance Brokers and Automotive Dealers.
This position is to be on the front line to answer calls, messages, and emails regarding frequently asked questions to do with our credit policy, provide information on the status of their clients applications and to provide excellent service.
This role is important to the growth of the channel as it improves broker and dealer satisfaction and our customer experience.
You will be accountable for liaising between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals.
This position is a customer service and solutions based relationship role that would suit someone who is a quick thinker,



excellent communicator and enjoys growing a channel without having to be a sales person.
What we are looking for: The role requires a combination of strong communication skills, proactive behaviour, and the ability to manage complex situations efficiently.
The ideal candidate will possess a blend of interpersonal, analytical, and organizational abilities to excel in this dynamic environment.
We are happy to train you if you don't have experience in a call center environment.
Candidates from hospitality, retail or other customer service backgrounds are welcome to apply.
To be successful in this role you must have the following: Passion to provide outstanding customer service.
Outstanding communication skills - Both written and verbal.
Ability to work autonomously, own and complete tasks.
Have a positive, inclusive and collaborative approach to work.
Ability to go above and beyond to help MONEYME clients and customers.
Have the confidence to challenge and strive for continual improvement.
Be a relationship builder with the ability to initiate and drive conversations.
Solid time management and organisational skills.
At MoneyMe, we value: Strong teamwork skills, with the ability to collaborate within and across teams and functions.
Ability to think creatively and problem solve when faced with new challenges.
Ability to work independently

📌 Customer Service Representative - Call Center (Newcastle)
🏢 Moneyme
📍 Newcastle