Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.
We believe in doing positive that transforms lives and futures for the better.
It is this belief which drives us to find new ways and places where we can make a difference.
From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and prospect.
About the Role As a key member of The Salvation Army's ACT Central Intake Service (CIS) team, the Intake Case Worker plays a vital role in delivering high-quality, trauma-informed intake, assessment, and short-term case coordination to individuals and families experiencing hardship, housing instability, or complex needs.
This role operates within a triage and prioritisation framework aligned with the ACT Shared Practice Framework and is delivered through multiple access points—phone, in-person, and outreach.
Intake Case Workers collaborate closely with local service providers, including Aboriginal Community Controlled Organisations (ACCOs), to ensure culturally safe and effective responses.
The Salvation Army is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander peoples.
How you will make an impact Conduct holistic assessments using the ACT Shared Practice Framework.
Provide brief, goal-oriented interventions such as safety planning, crisis support, and short-term case coordination.
Refer clients to appropriate long-term supports and maintain active follow-up where required.
Record assessments and client data accurately in systems such as SAMIS or SHIP .
Deliver intake services via phone, in-office, and outreach locations.
Ensure cultural safety and accessibility across all service delivery modes.
Confirm client identity, consent, and risk factors through TSA protocols and sector systems.




Maintain current knowledge of local referral pathways and eligibility criteria.
Work collaboratively with ACCOs, government agencies, and other community services.
Participate in inter-agency meetings and shared referral processes.
Facilitate warm handovers to ensure continuity of care.
Engage in supervision, reflective practice, and case reviews.
Stay informed of legislative changes and best practice approaches.
Contribute to service improvement initiatives and co-design activities.
Actively participate in team planning, professional development, and service reviews.
Foster a positive, inclusive, and respectful team environment.
Uphold TSA values of compassion, integrity, respect, diversity, and collaboration .
What you will bring Minimum Diploma in Community Services, Social Work, or a related field OR significant experience delivering case work or community support.
At least 1 year of case management experience, or substantial experience supporting vulnerable individuals and families.
Deep understanding of trauma-informed practice and the impact of poverty and systemic disadvantage.
Proven ability to deliver culturally safe services , including working with interpreters and liaison workers.
Strong written and verbal communication skills, including the ability to write clear case notes and reports.
Knowledge of confidentiality, consent, privacy, and safeguarding responsibilities.
Excellent time management and the ability to prioritise effectively in a team setting.
Ability to respond appropriately to complex and unpredictable situations .
Proficiency in a language other than English.
Knowledge of the ACT service system, particularly in homelessness and financial wellbeing sectors.
Familiarity with SAMIS, SHIP, or similar case management/data reporting systems.
What We Offer Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks)

📌 Intake Case Worker (Australia)
🏢 The Salvation Army
📍 Australia