Job Description
Sime Industrial is currently on the hunt for an IT Support Analyst (Level 2) to join our award-winning team. This is a permanent, full-time position based at our Mackay, QLD branch.
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Reporting to the Desktop Support Team Lead, the IT Support Analyst's primary responsibility is to provide quality IT Desktop support services on a daily basis for all Sime Industrial users, while working closely with other IT functions to deliver application support, ticket management and administrative activities.
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This role will involve the following key duties and responsibilities:
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Provide onsite and remote technical support for hardware, software and network issues
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Diagnose and resolve technical issues efficiently, escalating to higher-level support when necessary
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Maintain and support desktops, laptops, printers and mobile devices, ensuring smooth operations for all end-users
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Manage and resolve helpdesk tickets in a timely manner, ensuring customer satisfaction
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Assist with the installation, configuration and ongoing usability of system hardware and software
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Provide remote and on-site technical assistance and training to end-users as required
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Document processes, issues and solutions clearly and accurately for future reference
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Collaborate with IT teams and other departments to implement new technologies and system improvements
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Who are we and why work with us?
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Sime is a partner of choice for some of the world's best brands in the Industrial and Motors sectors. With operations in 17 countries and territories and a robust footprint across Asia Pacific, we continue to grow, delivering sustainable value to our stakeholders through operational excellence, high-performance standards and good corporate governance.
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When you join our team at Sime, you'll benefit from:
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Body, Mind & Wallet Support - Free health checks, Employee Assistance Program, discounted private health insurance,



salary continuance insurance, and programs designed to support your physical, mental and financial wellbeing.
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Career Paths That Work for You - Access training, mentorship and career development opportunities tailored to your role, with pathways to grow at a regional, national and international level through our global Sime network.
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Recognition That Rewards Performance - Enjoy a competitive remuneration package, annual salary reviews, and access to employee discounts, rewards and incentive programs.
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A Diverse Team with Global Opportunities - Be part of a supportive, inclusive workplace while accessing opportunities across Australia and our international operations.
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Support for Life's Important Moments - Benefit from paid parental leave options and the backing of a business committed to supporting you both professionally and personally.
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About you:
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The successful applicant will demonstrate the following knowledge, skills and attributes:
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Degree or certification in Information Technology, Computer Science, or a related field
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Minimum 2 years of experience in IT support or a similar role
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Experience supporting end-user hardware including laptops, desktops, mobile devices, printers and meeting room technology, including configuration, setup and troubleshooting
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Experience with Active Directory, Office 365, Intune, Autopilot and Copilot
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Excellent communication and interpersonal skills, with the ability to provide clear and supportive assistance to non-technical users
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Strong analytical and problem-solving abilities with a high level of attention to detail
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Ability to manage multiple tasks and projects simultaneously
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Australian working rights and a valid driver's licence
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Sime follows a Pre-Employment Process for all successful applicants, which may include employment references, police checks and other role-related assessments. Your Talent Acquisition Partner will support you throughout the process.
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📌 It Support Analyst (North Mackay)
🏢 Hastings Deering
📍 North Mackay