Job Description
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Take calls from new and existing customers across Australia
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Deliver outstanding customer service over the phone
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Assist customers with banking and financial needs
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Provide knowledgeable support on products and services
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Recognise opportunities to promote and refer products and services
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Educate customers on digital and mobile banking tools
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Prioritise and complete tasks accurately and efficiently
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Navigate contemporary systems and software
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Collaborate with the team to achieve strategic goals
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Requirements
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Ability to communicate with empathy and clarity
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Genuine enjoyment of helping people through positive customer service experiences
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Comfort learning new digital systems
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Experience in customer service
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Passion and drive to deliver an excellent customer experience
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Ability to work within core service hours from 7:00 AM to 11:00 PM, seven days per week
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Core Competencies
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Demonstrates robust customer service skills with a focus on delivering positive experiences and educating customers on digital banking tools. Proficient in navigating contemporary systems and collaborating with teams to achieve strategic goals.
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Highest-signal resume keywords
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Customer Service Experience
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Digital Banking Tools Education
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Empathetic Communication
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Task Prioritization
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Team Collaboration
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ATS Optimization Keywords
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Soft Skills
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Empathy
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Clarity in Communication
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Positive Attitude
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Passion for Customer Experience
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Industry Keywords
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Banking
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Financial Services
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Customer Support
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Tools & Technologies
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Contemporary Systems
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Digital Systems
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#J-*****-Ljbffr

📌 Member Sales & Service Consultant - Customer Hub (South Australia)
🏢 Jobtailor
📍 South Australia