Job Description
Have you ever thought, "I want the work I do to be meaningful"?
n At atWork Australia, that's exactly what you'll find because we believe work's for everyone.
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We connect people and business so both can thrive. Since ****, atWork Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment.
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We believe work has the power to transform lives and we're passionate about helping people realise their potential.
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You must be an Australian Citizen or Permanent Resident at the time of applying.
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Job Description
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As a Service Manager for atWork Australia you demonstrate the passion, drive and commitment to support, lead and coach a thriving team of like-minded individuals, all driven by purpose and integrity. You model the atWork Australia values, live and breathe employment services, and genuinely believe that work's for everyone.
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A day in the life of a Service Manager may include:
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Ensuringteam Key Performance Indicators and contractual obligations are consistently met and exceeded;
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Establishing and communicatingclear direction for the effective operations of your team across various locations;
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Developing and maintaining a culture of performance across the business;
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Developing the capacity of your team to perform and contribute by providing leadership, supervision,
coaching/mentoring,
feedback and opportunities for growth;
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Providingtimely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager;
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Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance.
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Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.
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Qualifications
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Attributes and Experience:
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Experience in customer service or a client facingrole;
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Experience in management and leading a team;
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Ideally, demonstrated experience of motivating employees and working with clients in overcoming challenges;
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Happy and confident liaising with multiple external and internal stakeholders;
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Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers;
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An overall desire to be part of our broader atWork Australia family, with a true belief in our purpose: to connect people and business, so both can thrive; and
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Hold a current Drivers Licence.
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Additional Information
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We believe in supporting you, so you can support others.
n Enjoy a range of perks including:
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12 Weeks Paid Parental Leave
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Quarterly social events & recognition programs
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Wellbeing initiatives & Employee Assistance Program (EAP)
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Fitness Passport
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Salary packaging & the ability to purchase additional leave
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Roadside assistance
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All the tools and tech you need to thrive
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You are welcome here.
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Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
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We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
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We are happy to adjust our recruitment process to support accessibility needs.
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