Role: Student Services & Facilities Team Leader
Reporting to: Student Services Manager
Location: Sydney
Overview of role
Under the supervision of the Student Services Manager, the Student Services & Facilities Team Leader is responsible for supporting the day-to-day management of reception as well as campus for ILSC & Greystone College Sydney.
Job Duties
Student Services/Reception:
Under the supervision of the Student Services Manager, the duties include, but are not limited to:
Ensuring the highest quality customer service of the team, including interacting with students and potential students and answering or directing customer enquiries to the appropriate team (including phone, email, mail and in-person)
Organising and preparing for intake days and graduation
Assisting students access their learning platforms such as MOODLE, the ILSC & Greystone College Apps, and Microsoft 365
Updating the school's database with student information, including PRISMS
Managing the student services/reception team's schedule, including leave cover management
Leading the student services/reception team in training sessions when required
Supporting the recruitment and hiring process of new reception staff if required
Purchasing student health insurance
Managing textbook stock levels and providing reports to the finance team
Assisting students with payments
Liaising with and supporting other departments, including student advising, academic, and accommodation
Advising, developing and acting on ILSC policies and procedures, especially administrative processes, to ensure efficiency and compliance (including ESOS Act).
Supporting the student services manager by:
Creating an inspiring team environment that is in line with ILSC's core values
Answering team member questions, addressing any issues and overseeing team members work for quality and guideline compliance
Listening to team's feedback and resolving any issues or conflicts
Communicating goals and deadlines to team members
Developing strategies to promote team member adherence to company performance goals




Conducting team meetings to update members on best practices and continuing expectations
Discovering training needs and providing coachingGenerating and sharing comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Delegating and managing reception tasks
Other projects or related duties as determined by the Director/Director of Studies
Escalating issues to the appropriate stakeholders, as required
Facilities Management: Under the supervision of the National Director, Campus Operations, the duties include, but are not limited to:
Overseeing the opening and closing of campuses and ensuring the school is secure
Ensuring high standards of cleanliness of the campus by coordinating with the cleaners and flagging ongoing concerns
Coordinating fire warden training with building management as needed
Overseeing general maintenance of the campus, including:
Organising the replacement and repair broken furniture and fixtures
Lodging tickets to the building management for repairs
Organising vendors and trades when required
Liaising with IT department and interns on issues
Essential Qualifications, Skills, and Attributes:
Strong communication and leadership skills
Ability to multitask with strong attention to detail
Excellent organizational and computer skills
Proactive with strong problem solving and critical thinking skills
Knowledge of another language also an asset
Education and Experience Required
Post-secondary education preferred
2-3 years' experience in student services, preferably in an international environment
Some leadership/management experience preferred.
About ELS, ILSC & Greystone College
A world leader in language education & vocational training,



ILSC Education Group, which opened its first language school in Vancouver, Canada in **** and Greystone College in ****, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world's most attractive and popular English-speaking work and study destinations.
Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; Current Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO.
In ****, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane.
In early ****, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students.
Since ****, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs.
ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.
Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.
Our Core Values
PASSION: To enrich & transform people's lives
INNOVATION: To evolve through creativity & diversity.
RESPECT: To treat everyone with compassion & dignity.
COLLABORATION: To build community & achieve more together.
INTEGRITY: To act responsibly & ethically in everything we do.
ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.
If you need assistance or an accommodation due to a disability, you may contact HR at ******
#J-*****-Ljbffr

📌 Student Services & Facilities Team Leader (New South Wales)
🏢 ILSC Education Group Employees, Location, Alumni
📍 New South Wales