Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives.
It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well.
Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.
Because when you're here, you're part of something bigger.
You're part of a team that shows up, stands together, and leads with purpose.
Overview
We are looking for a Claims Assistant to support our Workers' Compensation Dispute Resolution Team.
This role may interest you if you are studying and/or qualified in Insurance, Administration, Business, Allied Heath, Psychology, Social Work (or similar disciplines).
Alternatively, if you are looking to re-enter the workforce this too may be good chance.
You don't have to have insurance, claims or corporate work experience, but a passion for learning, dedication to service and a motivated disposition.
We offer learning and career pathways and provide ongoing training.




We invest in our people through succession planning and have a number of mentoring and training programs available.
How you'll make an impact
Assist with completing documentation tasks for the Conciliation Department, including reports, applications, and other administrative tasks, to ensure conciliation processes are completed efficiently.
Utilise WorkSafe and Gallagher Bassett systems and programs for record keeping, file notes, and contacts
Assist in ensuring documentation can be released to relevant parties, including redacting and creating documents using Adobe.
Manage and triage team inboxes.
Ensure compliance with strict timeframes as required by WorkSafe.
Work collaboratively within the team to ensure emails are actioned and required documentation is completed to support the broader team.
About you
A passion to service customers
High attention to detail
Time management and organisational skills
Great communications skills
PC literacy and Microsoft Office experience
Minimum completion of Year 10 secondary school studies
What we can offer you
Attractive remuneration packaging & hybrid work arrangements including Work from Home post training
Paid Parental Leave to support your family life
Reproductive leave
A friendly, collaborative and supportive working environment
Opportunities for ongoing education and development, as well as career progression
Corporate health insurances discounts, wellness programs and additional leave options
Discounts and cash-back offers from hundreds of retailers
Birthday leave - take a day off during your birthday month as a gift from GB!
Ready to Make a Difference?
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📌 Claims Assistant Disputes (Melbourne)
🏢 Arthur J. Gallagher (Ajg
📍 Melbourne