Job Description
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Provide end-to-end support for Getty Images' Custom Content product, a professional crowd-sourced solution for creating exclusive content at scale
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Support the pre-sales discovery process and provide subject matter expertise to drive new business opportunities and help sales teams close recent Custom business
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Support customers post-sale, including onboarding and familiarizing them with the proprietary platform
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Manage conversations around creative briefs
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Monitor contract timing to ensure full service utilization, client satisfaction, and effective renewal positioning
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Collaborate with Creative content and production teams on brief execution and logistics
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Liaise between
Creative/production
teams and clients
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Work with enterprise sales, legal, and finance teams using company systems and processes to support service delivery
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Requirements
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Business-proficiency fluency in Japanese and English is required
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Experience in account management, customer success, or subject matter expert roles
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Strong customer service and communication skills
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Ability to build and maintain internal and external relationships
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Excellent organizational skills
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Ability to manage multiple short- and long-term tasks
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Experience managing projects and delivery expectations under tight deadlines
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Proficient to advanced computer literacy
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Proficiency with Microsoft Office tools
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Salesforce proficiency preferred
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Core Competencies
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Demonstrates expertise in account management and customer success, with a strong focus on relationship building and project management. Proficient in both Japanese and English, with advanced skills in Microsoft Office and Salesforce to support service delivery.
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Highest-signal resume keywords
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Account Management
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Customer Success
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Project Management
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Bilingual Proficiency in Japanese and English
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Salesforce Proficiency
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ATS Optimization Keywords
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Hard Skills
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Project Management
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Customer Success
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Account Management
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Computer Literacy
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Microsoft Office Proficiency
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Soft Skills
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Strong Communication Skills
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Excellent Organizational Skills
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Relationship Building
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Industry Keywords
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Creative Briefs
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Client Satisfaction
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Service Delivery
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Pre-Sales Discovery
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Crowd-Sourced Content
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Tools & Technologies
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Salesforce
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Microsoft Office
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#J-*****-Ljbffr

📌 Product Specialist, Custom Content (New South Wales)
🏢 Jobtailor
📍 New South Wales