Job Description
Lead Software Delivery Manager
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Sydney CBD | Hybrid
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Join a growing SaaS business delivering complex enterprise software implementations to some of Australia's largest organisations.
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This is a hands-on leadership role where you'll take ownership of strategic customer accounts while leading and developing a team of Delivery Managers.
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You'll remain close to delivery, own outcomes across multiple enterprise customers, step into complex situations when required, and help build a more predictable and commercially disciplined delivery function.
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This role will suit someone who enjoys customer-facing delivery, leading people, solving complex problems, and operating in environments where priorities shift and not everything is fully defined.
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The Opportunity
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Lead delivery across multiple enterprise customer accounts
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Manage strategic software implementation programmes and portfolios valued between $5m and $15m+
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Own delivery outcomes across scope, timelines, budget, quality and customer satisfaction
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Act as the escalation point for complex delivery challenges and at-risk engagements
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Directly manage and coach a team of Delivery Managers
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Conduct regular 1:1s, performance reviews and capability development activities
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Provide delivery assurance across multiple accounts and intervene when delivery, customer or commercial outcomes are at risk
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Balance customer expectations, delivery constraints, commercial outcomes and business priorities
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Drive stronger delivery discipline, forecasting, reporting and accountability across the portfolio
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Partner closely with Product, Engineering and Executive stakeholders
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Build trusted customer relationships while maintaining commercial and delivery accountability
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Contribute to the ongoing development of delivery practices as the business continues to grow
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What We're Looking For
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Experience delivering complex SaaS, enterprise software, ERP, workforce management or configurable platform implementations
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Experience managing external enterprise customers through large-scale software delivery programmes
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Direct people leadership experience managing Delivery Managers, Project Managers or equivalent senior delivery professionals
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Experience conducting performance management, coaching and capability development
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Experience managing multiple customer accounts or delivery portfolios simultaneously
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Strong commercial ownership across budgets, revenue, margin, forecasting and customer outcomes
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Experience delivering programmes or portfolios valued at $5m+
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Solid stakeholder management skills, including engagement with executive-level customers
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Experience making trade-off decisions across competing customer, delivery and commercial priorities
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Comfortable operating in fast-moving environments where priorities shift and ambiguity exists
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Strong delivery leadership combined with a hands-on approach to execution
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Experience managing escalations and difficult customer conversations
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Nice To Have
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Insurance industry experience
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Experience delivering configurable platforms or ERP-style solutions
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Consulting or professional services background
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Agile delivery experience
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Why Apply
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Lead complex enterprise software implementations for well-known organisations
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Take ownership of strategic customer relationships and delivery outcomes
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Influence how delivery operates across a growing SaaS business
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Work alongside experienced delivery, product and engineering leaders
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Join a business investing heavily in delivery capability, customer outcomes and future growth
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Hybrid working environment with long-term career progression opportunities
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📌 Lead Delivery Manager (New South Wales)
🏢 Fyndr Group
📍 New South Wales