Job Description
IT Support Officer
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The Opportunity
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Our client is a successful national professional services organisation that continues to expand its internal technology capabilities. With a strong focus on delivering an efficient and reliable technology experience, the business is looking to strengthen its IT function with an experienced support professional.
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This is a varied position for someone who enjoys being more than a traditional helpdesk resource. You will work closely with the wider business, take ownership of technical issues and assist with the ongoing development of the organisation's technology environment.
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The Role
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Taking ownership of incoming technology requests and ensuring users receive timely and effective outcomes
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Investigating incidents and technical problems across workplace systems and end-user environments
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Assisting employees with day-to-day technology challenges and providing practical solutions
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Administering user access and maintaining appropriate security and permissions across core systems
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Supporting the implementation and maintenance of business applications and cloud services
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Monitoring the performance and availability of key workplace technologies
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Assisting with software updates, system changes and technology releases
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Maintaining accurate IT records, documentation and asset information
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Working alongside infrastructure and technology partners on more complex technical matters
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Helping coordinate technology changes across the business and ensuring users are appropriately supported
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Identifying recurring issues and recommending improvements to reduce future support requirements
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Contributing to the development of IT processes, procedures and internal knowledge resources
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Assisting with technology projects, system enhancements and business initiatives as required
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Supporting the organisation as it adopts new digital tools and more efficient ways of working
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Building trusted relationships with employees and becoming a reliable point of contact for technology-related matters
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About You
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This opportunity would suit an IT qualified who is confident working independently, enjoys variety and takes pride in providing a high level of service.
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You will ideally bring:
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Several years' experience in a hands-on IT support environment
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Strong experience troubleshooting workplace technology and business applications
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A solid understanding of modern cloud and SaaS environments
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Experience managing user access, permissions and technology services
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The ability to investigate problems logically and work through issues to a resolution
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Strong interpersonal skills and confidence working with people across different areas of a business
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A customer-first approach with a focus on understanding the underlying issue rather than simply resolving the immediate request
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The ability to prioritise workloads and remain organised in a fast-paced environment
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Strong written and verbal communication skills
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A high level of initiative and the confidence to work with minimal supervision
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A continuous improvement mindset and an interest in finding better ways of delivering IT services
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A willingness to learn new platforms and technologies as the environment evolves
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Strong attention to detail and a genuine sense of ownership
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What's on Offer
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Four days working from the office with one day working remotely
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A varied role with exposure well beyond traditional desktop support
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The opportunity to work across systems, applications and technology initiatives
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A business that is actively investing in its technology environment
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A collaborative team where your ideas and input will be valued
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The opportunity to develop your career across multiple areas of IT
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📌 It Support (New South Wales)
🏢 Future You
📍 New South Wales