Job Description
MAYDAY Recruitment is partnering exclusively with a rapidly growing organisation to identify an experienced Head of Recoveries to lead and transform a high-performing Recoveries function.
n
This is an
excitingopportunity
within a commercially driven organisation undergoing continued growth and operational transformation.
n The successful candidate will have genuine ownership of the Recoveries strategy, operational performance, people leadership and commercial outcomes.
n
Reporting directly to the COO, you will play a key role in shaping the future direction of the Recoveries function while working closely with senior leaders across Legal, Operations, Finance, Customer Experience and other key business areas.
n
The Opportunity
n
This is a hands-on leadership position for an experienced recoveries professional who combines strong commercial acumen with operational leadership and stakeholder management capability.
n
You will be responsible for leading the end-to-end Recoveries function, driving improved recovery outcomes, strengthening governance and processes, and building a high-performance culture across a sizeable operational team.
n
You'll have the opportunity to:
n
n
Develop and execute the organisation's Recoveries strategy in line with broader commercial objectives
n
Lead and optimise a large-scale Recoveries function, including developing leaders and building team capability
n
Drive improvements across recovery rates, conversion, time to recovery and overall commercial performance
n
Provide strategic advice to the COO and Executive Leadership Team on performance, risks, trends and opportunities
n
Oversee complex and escalated recovery matters,



settlements and negotiations
n
Establish best-practice frameworks, governance, processes and quality standards
n
Use data, insights and performance metrics to identify opportunities for operational improvement
n
Lead transformation, automation and process improvement initiatives
n
Monitor litigation pipelines, outcomes, costs and key performance indicators
n
Identify opportunities to resolve matters earlier and reduce unnecessary litigation costs and exposure
n
Build and maintain strong relationships with insurers, legal partners and other external stakeholders
n
Partner closely with Legal, Operations, Finance, Sales and Customer Experience to improve end-to-end outcomes
n
Ensure the Recoveries function operates within all relevant legislative, regulatory and internal requirements
n
Develop succession plans and strengthen leadership capability across the function
n
Foster a culture centred on accountability, collaboration, continuous improvement and high performance
n
n
About You
n
We're looking for a proven senior leader who can operate comfortably at both strategic and operational levels.
n
You will ideally bring:
n
n
Significant leadership experience within recoveries, insurance, legal recoveries, financial services or a comparable commercial environment
n




Demonstrated experience leading large operational teams and developing people leaders
n
Strong commercial and financial acumen, with a proven ability to manage performance against targets and KPIs
n
Experience within motor claims, insurance or accident-related services will be highly regarded
n
Strong understanding of recoveries, negotiations, settlements and claims-related processes
n
Exceptional stakeholder management and negotiation skills
n
A track record of delivering operational transformation and continuous improvement
n
Robust analytical and commercial decision-making capability
n
Experience developing governance, processes, controls and best-practice frameworks
n
The ability to influence senior stakeholders and provide commercially sound recommendations
n
A collaborative, pragmatic and hands-on leadership style
n
n
Why This Opportunity?
n
This is an prospect to join a high-growth, commercially focused organisation at an exciting stage of its evolution, with offices in south Sydney.
n
You'll have significant influence over the direction of the Recoveries function, with the autonomy to identify opportunities, implement change and directly impact commercial performance.
n
For the right person, this is a genuine opportunity to shape a function, develop leaders and deliver measurable commercial outcomes, rather than simply managing an established operation.
n
Interested?
n
If you're an experienced Recoveries and/or Litigation leader looking for a role where you can make a significant commercial and operational impact, we'd love to hear from you.
#J-*****-Ljbffr

📌 Head Of Recoveries (New South Wales)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 New South Wales