Head Of Contact Center Operations & Improvement (Victoria)

Head Of Contact Center Operations & Improvement (Victoria)

24 Aug
|
Victoria Legal Aid
|
Victoria

24 Aug

Victoria Legal Aid

Victoria

Job Description
Victoria Legal Aid's Legal Help team seeks an experienced Operations Manager to oversee a high-volume contact centre, ensuring service quality and responsive client access to legal help services. This leadership role manages 5-6 staff including workforce planning, driving process improvements and data-driven reporting from our Melbourne CBD office.
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You will lead strategic planning and change initiatives, interpreting performance trends to support senior leadership and the community's access to
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📌 Head Of Contact Center Operations & Improvement (Victoria)
🏢 Victoria Legal Aid
📍 Victoria

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