Job Description
n
Order & Return Management: Ensure smooth processing of orders and returns by following established protocols.
n
Warranty Claims: Assess and process customer warranty requests with care and accuracy.
n
Customer Support: Respond to inquiries via live chat, email, social media, and phone.
n
Product Expertise: Become a go-to advisor on our products, helping customers find the perfect fit for their needs.
n
Performance Goals: Contribute to achieving monthly KPIs and team targets.
n
n
Requirements
n
n
Natural people skills: you genuinely love connecting with people and bring warmth, confidence and energy to every customer interaction
n
Passion for Sports & Outdoors: You're enthusiastic about our products and the active lifestyle they support.
n
Curiosity & Drive: You're eager to learn, stay updated on tools and trends, and understand how brands operate.
n
Customer Insight: You understand consumer behaviour, media habits and shopping preferences.
n
Exceptional Communication: You're confident and personable in both written and verbal interactions, with a warm and professional tone.
n
Relationship Building: You excel at creating meaningful connections with customers and understand the importance of personalised service.
n




Discretion & Professionalism: You handle sensitive customer information with care and maintain a high level of confidentiality.
n
Team Collaboration: You build solid relationships with colleagues and partners, and contribute positively to team culture.
n
Tech Savvy: Comfortable with Excel and data sets; experience with SAP is a plus.
n
n
Core Competencies
n
Demonstrates expertise in Order and Return Management, Warranty Claims processing, and Customer Support while achieving performance goals. Possesses strong communication skills and a passion for Sports and Outdoors, fostering meaningful customer relationships.
n
Highest-signal resume keywords
n
n
Order Management
n
Customer Support
n
Exceptional Communication
n
Relationship Building
n
Tech Savvy
n
n
ATS Optimization Keywords
n
Soft Skills
n
n
Natural People Skills
n
Curiosity
n
Drive
n
Discretion
n
Professionalism
n
Team Collaboration
n
n
Industry Keywords
n
n
Warranty Claims
n
Customer Insight
n
Performance Goals
n
Sports
n
Outdoors
n
n
Tools & Technologies
n
n
Excel
n
SAP
n
#J-*****-Ljbffr

📌 Customer Experience Specialist (Victoria)
🏢 Jobtailor
📍 Victoria