Job Description
Administration & Operations Coordinator – Cosmetic Manufacturing
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Full-Time | Gold Coast, QLD
n Administration | Quality | Inventory | Customer Service | Operations
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Full-Time | Gold Coast, QLD
n Administration | Quality | Inventory | Customer Service | Operations
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About EMA Labs
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EMA Labs is a growing cosmetic and personal care manufacturer based on the Gold Coast. We work with a diverse range of brands to develop and manufacture skincare, haircare, perfumes, body care, fragrance and other personal care products.
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As our business continues to grow, we are looking for an experienced and highly organised Administration & Operations Coordinator to join our team.
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This is not just a traditional administration position.
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We are looking for an all-rounder who understands a manufacturing setting and wants the opportunity to grow into a broader and more senior operational role within the business.
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Previous experience within cosmetic, personal care, pharmaceutical or a similar manufacturing environment is highly desirable. Hands-on production experience would be a significant advantage.
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About the Role
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This is a varied position working across administration, customer service, quality assurance, inventory and production support.
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You will work closely with management, our formulation team, production staff, suppliers and customers to help ensure projects and day-to-day operations run smoothly.
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Your responsibilities will include:
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General administration and day-to-day operational support
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Maintaining and improving internal management systems, registers and records
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Assisting with Quality Assurance documentation and compliance
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Maintaining production, batch and product documentation
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Assisting with SOPs, specifications and controlled documents
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Inventory and stock control
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Monitoring raw materials,



packaging and finished goods
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Assisting with purchasing and stock requirements
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Liaising with customers regarding projects, orders and production
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Providing professional and responsive customer service
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Assisting with production planning and coordination
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Maintaining accurate customer, product and manufacturing information
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Coordinating documentation between formulation, production and administration
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Assisting with continuous improvement of internal systems and processes
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Providing general support to management and the wider team
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About You
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We are looking for someone who is organised, practical, proactive and comfortable taking ownership.
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Ideally, you will have:
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Previous administration or operations experience within cosmetic manufacturing, personal care, pharmaceutical or a related manufacturing industry
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Strong organisational and administrative skills
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Experience with Quality Assurance systems and documentation
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An understanding of manufacturing documentation and record keeping
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Experience with inventory or stock control
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Strong computer skills and confidence learning and maintaining internal systems
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Excellent written and verbal communication skills
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Strong attention to detail
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The ability to manage multiple priorities and follow tasks through to completion
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A professional and friendly approach when dealing with customers
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The ability to work independently as well as part of a team
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Highly Regarded
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Experience in any of the following areas would be particularly advantageous:
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Hands-on cosmetic or personal care production
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GMP or Quality Management Systems
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Batch manufacturing and production documentation
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Raw material and packaging inventory management
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Cosmetic formulation or laboratory environments
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Production planning and scheduling
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Customer account management
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Purchasing and supplier coordination
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Opportunity to Grow
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We are looking for someone who wants more than just an administration role.
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This position offers the opportunity to grow with the business and progressively take on greater responsibility across customer management, quality systems, inventory, production coordination and general operations.
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For the right person, we see this role developing into a key operational position within EMA Labs.
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You may currently be working in administration, production, quality, laboratory support or customer service within the cosmetic industry and be ready for the next step in your career.
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We value people who identify problems, improve systems and take responsibility rather than simply waiting to be given the next task.
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Why Join EMA Labs?
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This is an opportunity to join a growing Australian cosmetic manufacturer where you can gain exposure to many different areas of the business.
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Rather than being restricted to one narrow function, you will have the opportunity to develop your knowledge across manufacturing, quality, customer management, inventory and business operations.
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For someone with the right attitude and industry experience, there is genuine scope to make the position your own and grow as the business continues to develop.
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📌 Administration & Operations Coordinator - Cosmetic Manufacturing (Gold Coast)
🏢 EMA Labs
📍 Gold Coast