Sleep Coach (Full Time)
Surry Hills, NSW | Retail Role with Purpose
Ready to turn your retail skills into something truly meaningful?
Join Resmed and make a genuine difference by helping people sleep better, live better, and feel their best everyday.
As a
Sleep Coach
, you'll be the face of Resmed in our Surry Hills clinic. You'll create outstanding customer experiences while supporting people on their sleep health journey and contributing to the success of the clinic.
This is a role for someone who enjoys working with people, takes the time to understand individual needs, and is motivated by achieving great outcomes for both customers and the business. You'll be part of a supportive team where customer care, professionalism, and results go hand in hand.
The Role at a Glance
Full-time position (38 hours per week)
Monday to Friday with rotating weekend shifts as required
Full training provided
Supportive team environment
Career opportunities with a global healthcare leader
Why Resmed?
Resmed is a global leader in sleep and respiratory health, helping millions of people worldwide live healthier, higher-quality lives through innovative medical devices and digital health solutions.
Our retail clinics focus on education, care, and meaningful outcomes. Every day, our teams make a real difference by helping customers improve their sleep, health, and wellbeing.
About the Role
Many of our customers visit us looking for help with sleep-related challenges for the first time. Your ability to listen, build trust, educate, and guide them towards the right solution will be central to your success.
You'll combine strong customer service skills with a commercial mindset, helping customers find products and services that improve their sleep while contributing to clinic performance and growth.
You Will
Deliver exceptional customer experiences in-store and over the phone
Welcome customers, understand their needs, and provide tailored solutions




Support customers throughout their therapy journey with education and ongoing coaching
Achieve individual and clinic sales targets through genuine customer engagement
Follow up with customers to build relationships and support successful therapy outcomes
Fit customers with masks and equipment following training
Maintain high standards of store presentation, merchandising, and cleanliness
Manage stock levels and assist with inventory control
Complete product training and stay up to date on Resmed's solutions
Process sales transactions, payments, and administrative tasks accurately
Maintain and manage trial equipment used by customers
Contribute to the growth and success of the clinic through a proactive and team-focused approach
About You
We're looking for someone who combines empathy with commercial confidence.
You enjoy helping people, communicate well with a wide range of customers, and are motivated by achieving results.
You'll bring:
Retail, customer service, or customer-facing sales experience
A genuine passion for helping people and delivering exceptional service
Strong listening and communication skills
Confidence building relationships and identifying customer needs
A sales-focused mindset with a desire to achieve goals
A positive and collaborative approach to teamwork
Strong organisational skills and attention to detail
Confidence using technology and point-of-sale systems
Healthcare, pharmacy, medical device, or sleep therapy experience is beneficial but not essential. We provide comprehensive training and support to help you succeed.
What's In It For You?
Meaningful work that improves people's lives
Full training and ongoing professional development
Career pathways within a global organisation
A supportive and inclusive team culture
Employee Assistance Program
Employee Share Purchase Plan
Staff discounts and employee benefits
The chance to build a rewarding career in a growing health and wellness industry
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
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