Job Description
n
Be the face of Pakenham Marketplace, supporting a retail hub of approximately 180 tenants across five centres.
n
The role combines customer service, call triage, administration and centre operations support.
n
Onsite role with free parking and the opportunity to work closely with a collaborative Centre Management team.
n
n
Who we're looking for?
n
n
A minimum of two years' experience in an administration role providing team support.
n
Advanced in Microsoft packages – particularly Word, Outlook, PowerPoint, Excel and Teams.
n
Knowledge of general office procedures.
n
Ability to work autonomously and as part of the team.
n
High level of accuracy and attention to detail.
n
Excellent verbal and written communication skills.
n
n
The role
n
We are seeking an Administration Manager to play a key front-of-house role within the onsite Centre Management team at Pakenham Marketplace. Acting as the first point of contact for tenants, contractors, and visitors, you will support the day-to-day operations of a retail hub while ensuring a high standard of customer service and administrative support.
n
Key Responsibilities
n
n
Manage the reception function, acting as the first point of contact for tenants, contractors, and visitors.
n
Oversee day-to-day office operations, ensuring a qualified and well-run working environment.
n
Draft and prepare correspondence, reports, and presentations.
n
Respond to tenant service requests efficiently and professionally.
n
Support contractor coordination and day-to-day centre requirements.
n




Build strong working relationships with the Centre Manager, onsite team, and broader Asset team.
n
n
Marketing & General Support
n
n
Provide general marketing and administrative support to assist with centre initiatives.
n
n
Finance & Reporting
n
n
Process accounts payable and receivable in collaboration with the Property Accounts team.
n
Manage invoices and contractor payments.
n
Assist with monthly reporting and prepare expense reconciliations.
n
n
About Knight Frank
n
Knight Frank Australia is part of the world's largest privately owned property consultancy. We provide transactional and advisory services across commercial property, including office, retail, and industrial assets.
n
What's in it for you?
n
n
Enjoy two extra weeks of leave, two wellness days every year, and your birthday off to celebrate your way.
n
People first culture with visible, approachable leaders who keep everyone connected through open conversations and regular business updates.
n
Drive your career forward with structured six monthly check ins and the ability to start growth conversations anytime.
n
Work smarter with purpose-built property platforms and technology designed to save you time every day.
n
n
Important to know
n
n
You must have valid Australian working rights to be considered.
n
A police check is required for successful candidates.
n
We use AI tools to assist with hiring, but people make the final decisions.
n
We are currently NOT accepting candidates via an agency, we have PSA's in place.
n
#J-*****-Ljbffr

📌 Administration Manager (Melbourne)
🏢 Knight Frank
📍 Melbourne