Job Description
Delivery Coordinator / Service Receptionist - Maternity Leave Contract
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Geelong Motors Pty Ltd is seeking an experienced, organised, and customer-focused Delivery
Coordinator/Service
Receptionist to join our growing team for a 6-month contract commencing in September **** - March ****.
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About Us
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Geelong Motors is an award-winning dealership renowned for delivering exceptional customer service and premium vehicles. We specialise in new and pre-owned vehicle sales, servicing, and parts across two leading franchises — Mercedes-Benz and BYD — supporting a diverse and expanding customer base.
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The Role
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In this dual role, you will play a pivotal part in both our Service and Sales operations. As a Delivery Coordinator, you will organise all internal repair orders for current vehicle deliveries, working closely with our Sales and Workshop teams to ensure every vehicle is prepared to the highest standard and delivered on time.
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You will also manage the daily customer flow within the Service Department and ensure every customer receives a first-class experience.
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This is an exciting opportunity for a motivated professional who enjoys variety, multitasking, and working across departments in a fast-paced dealership environment.
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Key Responsibilities
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New and Used Vehicle Delivery Coordination:
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Create and manage all internal repair orders for new and used vehicle deliveries
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Coordinate pre-delivery inspections, detailing, accessory fitment, and aftercare requirements
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Communicate with Sales and Workshop teams to manage timelines, priorities, and delivery expectations
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Liaise with internal and external stakeholders to ensure all vehicles are prepared to showroom presentation standards
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Track vehicle status, workshop progress, and delivery readiness, ensuring timely completion
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Service Reception & Administration:
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Greet service customers warmly and professionally, in person and over the phone
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Accurately document customer concerns via repair orders and determine required work
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Schedule and manage customer bookings based on workshop capacity and customer needs
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Respond promptly to service enquiries and provide updates throughout the day
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Maintain accurate service records and documentation
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Process customer payments and assist with invoicing
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Provide general administrative support to the Service Department
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About You
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Proven experience in customer service or administration, ideally within the automotive industry
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Experience with dealership management systems (Auto-IT) is highly regarded
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Proficiency in Microsoft Office (Word, Excel, Outlook)
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Strong organisational and time management skills
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High attention to detail and accuracy
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Excellent communication and interpersonal skills
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Ability to work independently and collaboratively across multiple departments
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What We Offer
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Supportive, friendly, and team-oriented workplace culture
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Full-time, Monday to Friday working hours
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#J-*****-Ljbffr

📌 Delivery Coordinator / Service Receptionist (Victoria)
🏢 Geelong Motors
📍 Victoria