Job Description
Job Title
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Customer Experience Consultant
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Job Description Summary
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Genuine career progression – we hire from within! Hybrid, flexible working options in a permanent, full time role Entry level roles – we provide full training & ongoing development We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. You'll play a key role in providing exceptional customer support, and enhancing the overall client experience.
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Job Description
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What you'll be doing;
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Be the first point of contact for incoming calls and emails from our clients (average of ***** interactions (blend of calls & emails) per day, approx ***** emails per day)
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Accurately log client requests into our systems
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Resolve queries efficiently and professionally
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Meet client KPI's and contribute to team targets
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Deliver outstanding customer satisfaction
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Support and improve internal processes and procedures
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What we're looking for;
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A natural "people person" who enjoys helping others
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A confident communicator with a passion for customer service
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Excellent phone manner and a knack for sending concise emails
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Strong multi-tasker, juggling different tasks without compromising quality
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High attention to detail and accuracy, a natural problem solver!
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Positive attitude, integrity, and honesty
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Organised, self-disciplined, and a team player
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Experience in a call centre environment or customer service role (ie, retail or hospitality etc) is a plus but not essential – we'll provide full training so you can develop your career!
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Proficient in computer literacy and keyboard skills
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What's in it for you;
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Full time, permanent role with flexible shifts ranging from 7am – 11am start times, and 3pm – 7pm finish times
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Comprehensive training to set you up for success
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A excellent opportunity to shift careers or explore a new path
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A supportive, collaborative team invested in your growth
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A diverse organization that values different perspectives
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Transparent opportunities for growth and career advancement
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Important:
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Applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.
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As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
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INCO: "Cushman & Wakefield"
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📌 Customer Experience Consultant (Victoria)
🏢 Cushman & Wakefield
📍 Victoria