Job Description
About the Role
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We are currently seeking a customer support officer to join a busy and supportive Family Care team.
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Working as the first point of contact for families and centres, you will play a key role in managing enquiries, supporting enrolments, and building positive relationships with families during a period of growth and change.
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Key Responsibilities
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Manage inbound calls and email enquiries from families and childcare centres
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Support families through the enrolment process and provide general information
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Respond to customer enquiries and complaints with empathy and professionalism
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Monitor shared inboxes and maintain accurate records and case notes.
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Build strong relationships with families and centre teams through clear and supportive communication
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Work collaboratively within a close-knit Family Care team in a fast-paced setting
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What's on Offer
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ASAP start with interviews taking place face-to-face onsite.
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3 month fixed-term contract
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Full-time hours,



Monday to Friday between 8:00am and 5:00pm
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$36 per hour + superannuation
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Office-based role
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Join a welcoming and collaborative team environment during an exciting growth phase
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About You To be successful in this role, you will bring:
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Previous experience in customer service or contact centre environments
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Strong written and verbal communication skills with a relationship-focused approach
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Confidence managing enquiries and supporting families in a professional and empathetic manner
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Experience within childcare, NDIS, community services, or child safety environments will be highly regarded
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A positive attitude and ability to thrive in a fast-paced team environment
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Ability to commence immediately
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Please note successful candidates will be required to hold or complete a Working with Children Check prior to commencement.
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📌 Customer Support Officer (Queensland)
🏢 Troocoo
📍 Queensland