Job Description
The Role
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Working across eCommerce, technology and external development partners, you will manage a diverse pipeline of website enhancements, production releases and BAU initiatives.
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You will take ownership of requests from initial scoping through to development, testing, deployment and post-release support. You will also help balance competing priorities, communicate realistic delivery timeframes and keep stakeholders informed throughout the process.
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The environment is supportive and collaborative, but you will need the confidence to independently investigate problems, determine the best path forward and see work through to completion.
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Key Responsibilities
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Manage the ongoing delivery and optimisation of multiple eCommerce websites
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Coordinate website enhancements, BAU releases, integrations and production fixes
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Gather business requirements and translate them into clear, actionable development briefs
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Manage delivery from scoping and estimation through to UAT, deployment and post-release support
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Maintain and prioritise backlogs across several brands and stakeholder groups
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Set realistic expectations around scope, timelines, risks and competing priorities
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Work closely with eCommerce managers, business analysts, technology teams and external development partners
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Coordinate investigations and resolution of production issues
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Support promotional activity, product updates, pricing changes and other retail trading requirements
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Monitor delivery progress, identify blockers and communicate updates proactively
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Contribute to improvements across delivery processes and the broader software development lifecycle
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Ensure work is completed within agreed timelines and development budgets
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About You
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You are a calm, personable and highly dependable delivery professional who builds trust quickly. You know how to push work forward when required,



while maintaining strong relationships and adapting your approach to different stakeholders.
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You will ideally bring:
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Experience in eCommerce, digital delivery, website production or digital project management
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Experience working within a retail business, digitally mature consumer brand or eCommerce agency
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Exposure to an established eCommerce platform or CMS, such as Shopify, Adobe Commerce, Magento, SAP Commerce or a comparable platform
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An understanding of retail eCommerce concepts, including products, categories, pricing, promotions, sale periods and shipping rules
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Experience coordinating developers, agencies and business stakeholders
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Familiarity with requirements gathering, backlog management, UAT and website deployments
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Strong communication and stakeholder-management skills
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Excellent organisation, prioritisation and problem-solving abilities
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The confidence to take ownership of an issue and independently drive it through to resolution
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A reliable approach, with the ability to follow through without requiring close supervision
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Deep technical expertise is not required. What matters most is your understanding of digital commerce, ability to solve problems and confidence managing delivery across multiple stakeholders.
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What's on Offer
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Permanent opportunity with an established Australian retail group
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Exposure to a large portfolio of recognised consumer brands
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A mature eCommerce environment with strong internal expertise and supportive development partners
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The opportunity to influence delivery processes and contribute to future digital initiatives
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A collaborative team that values ownership, trust and practical problem-solving
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If you are an experienced digital delivery professional who enjoys retail eCommerce, stakeholder management and taking work from idea through to production, we would love to hear from you.
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📌 Ecommerce Delivery Manager (Victoria)
🏢 Altair Recruitment
📍 Victoria