Job Description
My client a Federal Government Body is seeking an ITSM Automation Specialist to join their growing team. This is a 12 month fixed contract with a likelihood of extending based Sydney CBD. This role is focused on automating and integrating IT service management processes using the Microsoft ecosystem to improve efficiency, service quality, and user experience.
n
The ITSM Automation Specialist plays a pivotal role in modernising The Organisation's service management ecosystem through the design, integration, and continuous enhancement of intelligent automation across the new HaloITSM platform and connected platforms and services.
n
SKILLS & QUALIFICATIONS
n
Essential
n
n
Bachelor's degree in Information Technology, Computer Science,or equivalent experience.
n
3–5 years' experience in automation design, service orchestration, or systems integration within enterprise environments.
n
Hands-on experience with HaloITSM, Power Automate, Logic Apps, Azure Automation, or equivalent workflow automation technologies.
n
Familiarity withAPI development, webhooks, and scripting languages(e.g. PowerShell, Python) for system integration and task automation.
n




Robust understanding ofMicrosoft 365, Azure, identity and access management (Entra ID), and HaloITSMplatform workflows.
n
Experience implementing or enhancing service catalogue, self-service, and workflow automation features.
n
Microsoft Certified- Power Platform Developer Associate or Power Platform Functional Consultant Associate.
n
Microsoft Certified- Azure Administrator Associate.
n
ITIL 4 Foundation.
n
n
Desirable
n
n
Experience withAI-assisted automation or intelligent workflow tools(e.g. Copilot, Power Automate AI Builder, Azure OpenAI).
n
Exposure to service analytics, ticket classification AI, or predictive automation in IT operations.
n
Familiarity with integration middleware (e.g. Azure Service Bus, API Management, Event Grid) to support orchestration and interoperability.
n
Experience supporting automation governance frameworks within DevSecOps environments.
n
Experience working inregulated or government environments with data residency and compliance considerations.
n
#J-*****-Ljbffr

📌 Haloitsm Automation Specialist (New South Wales)
🏢 Dynamo Recruitment
📍 New South Wales