Job Description
Enterprise Observability & Monitoring Lead
n
St Vincent's Care Services – Melbourne VIC
n
Digital & Technology | Sydney, Melbourne or Brisbane
n
Hybrid: Minimum 3 days per week on-site
n
Drive visibility. Improve resilience. Support patient care.
n
This is a unique opportunity to build a true enterprise observability capability - improving how we detect, respond to, and understand service impacts across technology that directly supports patient and resident care.
n
You will play a key role in ensuring our digital environment is stable, visible, and responsive, enabling teams to act faster during incidents and clearly understand which services are impacted when disruptions occur.
n
The opportunity
n
This role sits within our Service Management Platform function, working closely with Major Incident Management and technical teams to improve how monitoring supports real operational outcomes.
n
n
Build and uplift enterprise monitoring capability across infrastructure, networks, cloud, and applications
n
Improve incident response, enabling faster detection and resolution of issues
n
Provide clear visibility of service impacts, system health, and outages
n
Lead the shift from basic monitoring to service-level and application observability
n
Deliver insights that help teams make better decisions during incidents
n
n
What you'll be doing
n
n
Define and deliver the enterprise observability and monitoring roadmap
n
Own and optimise monitoring platforms (including PRTG and associated toolsets)
n
Ensure monitoring signals feed into ITSM for incident management and response
n
Improve alert quality, signal-to-noise ratio,



and operational usefulness
n
Develop dashboards and reporting that provide meaningful service insights
n
Enable teams to better understand and respond to system degradation and outages
n
Establish consistent monitoring standards across technology domains
n
Provide training and uplift capability across engineering and operational teams
n
n
About you
n
You are an experienced technical leader who understands that monitoring is not just tooling - it's about operational visibility, service reliability, and outcomes.
n
n
Experience in monitoring, observability, infrastructure operations, or service reliability
n
Experience working across enterprise-scale environments and multiple monitoring platforms
n
Hands-on experience with tools such as PRTG, Azure Monitor, ThousandEyes, or similar
n
Strong understanding of incident management and ITSM practices
n
Experience designing alerts, dashboards, and monitoring frameworks
n
Strong problem-solving and root cause analysis capability
n
Ability to work across teams and drive capability uplift and adoption
n
n
Nice to have:
n
n
Exposure to application monitoring, synthetic monitoring, or observability concepts (metrics, logs, traces)
n
Experience in healthcare or other highly regulated environments
n
n
Why join us
n
n
Make a direct impact on patient and resident care outcomes
n
Build and shape a new enterprise-wide capability
n
Work in a collaborative, purpose-driven Digital & Technology team
n
Adaptable hybrid working model (minimum 3 days on-site)
n
Opportunity to influence how monitoring and service visibility evolves across a national organisation
n
#J-*****-Ljbffr

📌 Enterprise Observability & Monitoring Lead (Victoria)
🏢 St Vincent's Care Services
📍 Victoria