Job Description
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Manage customer service requests, including diagnosing machine faults, repairing equipment, and conducting final inspections and testing
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Perform onsite installation of equipment, network configuration, and end-user training
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Provide remote support to the IT Tech team and Managed Services customers
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Support Sales teams with both pre- and post-sales technical assistance
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Maintain high levels of customer satisfaction while meeting company targets for call productivity, response times, and parts management
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Maintain accurate inventory levels of parts and support equipment required to perform the role effectively
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Complete all Health, Safety, and Environmental (HSE) training and demonstrate ongoing commitment to Winc's HSE policies, procedures, and standards
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Requirements
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Certificate or qualification in Technology or a related field preferred
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Minimum 2 years' experience as a copier/service technician
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Current driver's licence
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Strong organisational and time management skills
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Effective written and verbal communication skills
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Solid knowledge of computer and print management software, including PaperCut, UniFlow, and Microsoft 365
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Strong customer service focus
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Well-developed analytical and problem-solving abilities
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Core Competencies
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Demonstrates expertise in customer service management, technical support, and equipment installation, with a solid focus on maintaining high customer satisfaction and adherence to Health, Safety, and Environmental standards.
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Highest-signal resume keywords
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Customer Service Management
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Technical Support
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Equipment Installation
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Analytical Problem-Solving
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Time Management
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ATS Optimization Keywords
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Hard Skills
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Diagnosing Machine Faults
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Repairing Equipment
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Final Inspections
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Network Configuration
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End-User Training
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Inventory Management
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Health, Safety, and Environmental Compliance
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Computer Management Software
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Print Management Software
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Technical Assistance
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Soft Skills
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Organisational Skills
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Effective Communication
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Customer Service Focus
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Certifications & Qualifications
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Certificate in Technology
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Current Driver's Licence
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Industry Keywords
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Copier Technician
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Service Technician
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Managed Services
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Customer Satisfaction
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Call Productivity
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Tools & Technologies
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PaperCut
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UniFlow
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Microsoft 365
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📌 Service Technician - Managed Print Services (Devonport)
🏢 Jobtailor
📍 Devonport