Job Description
About The Role
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We are seeking a highly motivated and process-driven Business Analyst with a sharp eye for detail and a passion for process excellence. This role is ideal for someone who thrives on analyzing, documenting, and improving business processes—especially those related to communication templates, marketing workflows, and stakeholder engagement.
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As a Business Analyst, you will be instrumental in mapping and refining cross-functional processes that support marketing initiatives, campaign management, and customer communications. This is not a technical role—a strong functional understanding and process orientation is key.
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Key Responsibilities
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Collaborate with Marketing, Communications, and Product teams to map end-to-end business processes related to campaigns, templates, and content workflows
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Lead process mapping of templates, identifying interdependencies, gaps, and process inefficiencies
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Conduct Business Verification Testing (BVT) to ensure processes and changes are aligned with business expectations before rollout
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Document and analyze current-state vs future-state processes, identifying bottlenecks, risks, and improvement opportunities
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Translate functional requirements into clear and structured process documentation using tools like Visio, Lucidchart, or equivalent
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Facilitate workshops and process walkthroughs with stakeholders to validate business needs and drive alignment
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Support governance of communication templates—tracking changes, approvals, and ownership across teams
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Maintain a strong understanding of business objectives to ensure process improvements align with strategic goals
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What We're Looking For
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7+ years of experience as a Business Analyst, preferably in a process-heavy or operations-focused environment
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Strong experience in working with XMLs
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Proven experience in process mapping, process documentation, and functional analysis
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Hands-on experience with Business Verification Testing and process validation techniques
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Robust functional understanding of marketing or communication workflows, including template governance and campaign execution
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Prior exposure to Airdocs and Salesforce Marketing Cloud (or similar marketing
automation/communication
platforms)
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High proficiency in Excel, Jira, and Confluence for documentation, tracking, and collaboration
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Familiarity with BPMN, Visio, Lucidchart, or similar process modeling platforms
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Ability to work cross-functionally and communicate effectively with both technical and non-technical stakeholders
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Strong analytical thinking, attention to detail, and a passion for continuous improvement
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Please note: This role requires you to work from the office 3 days a week. (Location: Sydney CBD)
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📌 Business Analyst - Communications Engine & Process Mapping (Sydney)
🏢 Advance Delivery Consulting
📍 Sydney