Job Description
Ready to join a company that's helping thousands of Australian families achieve their dream of home ownership?
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Metricon Homes, Australia's award-winning leader in residential building, is seeking a friendly, proactive, and customer-focused professional to become the welcoming voice of our national business.
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As the first point of contact, you'll connect with customers and support stakeholders across the organisation, playing a key role in delivering the exceptional service experience Metricon is known for.
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Why you'll love working with us:
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Work for a recognised industry leader
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Supportive team culture where your contribution matters
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Opportunity to build valuable customer service and business experience
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Monday to Friday role with 7.5 hour shifts between 8am and 6pm
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If you thrive on helping people, solving problems, and providing outstanding service, this could be the perfect opportunity for you!
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Reporting to the Customer Engagement Team Leader, your responsibilities will include:
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Engage with customer enquiries via incoming/outgoing telephone calls as well as email, and online channels
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Demonstrate a superior customer service capability - prioritising the customer experience at all times
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Provide personalised customer service of the highest level, building rapport for sales and general enquires
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Assist existing customers through their building journey
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Ensure best practice customer experience initiatives, aligned with company policies and values at all times
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Use effective questioning and exceptional listening skills to identify and respond to the needs of customers, escalating priority issues requiring specialised attention
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Utilise CRM and other systems to capture leads, schedule tasks, send communications, along with day to day operational duties
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Build sustainable relationships of trust through open and interactive communication with customers and stakeholders; and
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Achieve personal and team KPI targets.
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Metricon will offer you:
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Stylish and fun setting at our brand new Notting Hill Office
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Free onsite parking
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Be supported by a Management Team that has a Culture Where You Matter
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On-going learning and development opportunities to help build your skills and reach your potential
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Metricon Homes – Australia's largest Home Builder for the 10th Consecutive Year
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We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities; and
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Attractive housing discounts on our award winning homes.
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The successful candidate will have:
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Highly developed communication skills: Authentic, clearly articulated and collaborative interactions with customers, team members and stakeholders; both verbal and written
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Proven customer service skills: Ability to build relationships, gain trust & rapport
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Ability to work autonomously and as part of the team
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Organisational awareness
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Ability to prioritise and manage workload
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A commitment to Innovation, Quality and Continuous Improvement: Contributing ideas that improve the efficiency, effectiveness, and productivity of the customer journey
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Customer orientation and the ability to adapt/respond to different customers and enquiry types
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Focus to actively listen with a high attention to detail and a proactive approach to all tasks undertaken
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The capacity to multi-task, set priorities and meet deadlines; and
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Understanding of the building industry and customer journey is desirable.
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This role requires a national police check to be undertaken by the successful applicant
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📌 Customer Engagement Associate (Victoria)
🏢 Metricon Homes
📍 Victoria