Job Description
Client Service & Administration Officers- APS4/5 - NV1 required
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12-month Federal Government contract with extension potential
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Australian citizenship and current NV1 clearance essential
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McArthur is seeking an experienced Client Service and Administration Officer to support a Commonwealth Government department based in Barton.
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This is a full-time contract opportunities suited to candidates with solid government administration, application-processing and client-service experience. Successful candidates will work in a busy operational workplace, managing sensitive enquiries and administrative processes in accordance with established policies and procedures.
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Applicants must be Australian citizens and already hold a current Negative Vetting Level 1 security clearance or higher.
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The opportunity
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Full-time contract positions
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Initial 12-month engagement
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Potential extension of up to 12 months
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Expected commencement in October ****
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37.5 hours per week
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Barton, ACT location
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APS4 and APS5 equivalent opportunities
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Key responsibilities
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Act as a primary contact for clients through telephone, email and face-to-face channels
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Respond to enquiries and provide accurate advice in line with policies, procedures and service standards
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Receive, review and process applications, ensuring information is complete and accurate
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Maintain accurate client records and update internal systems
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Liaise with internal teams, external service providers and government agencies
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Coordinate and process sensitive external checksMonitor administrative matters from commencement through to completion
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Prepare clear written documentation and recommendations for delegate consideration
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Contribute to the development and maintenance of Standard Operating Procedures
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Support Team Leaders with policy, service-delivery and operational projects
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Assist with broader administrative and client-service activities across the section
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About you
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To be successful, you will demonstrate:
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Experience processing applications, cases, requests or other high-volume administrative matters
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Strong client-service skills across phone and email channels
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The ability to manage sensitive or challenging enquiries professionally
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Excellent attention to detail and recordkeeping skills
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Experience interpreting and applying government policies and procedures
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Strong written communication skills
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Sound judgement and the ability to identify when matters require escalation
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Strong organisation and time-management skills
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The ability to manage competing priorities and meet tight deadlines
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Confidence working independently and collaboratively in a team environment
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A proactive approach to process improvement and operational support
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Mandatory requirements
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Applicants must:
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Be an Australian citizen
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Hold a current Australian Government NV1 security clearance or higher
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Be available to work from Barton, ACT
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Be able to commence in October ****
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Applicants who only hold a Baseline clearance cannot be considered for these positions.
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Desirable experience
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The following will be highly regarded:
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Experience in security clearance or personnel-vetting processes
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Knowledge of the Protective Security Policy Framework
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Previous experience within DFAT, Defence or another Commonwealth security environment
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Experience undertaking sensitive external checks
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Experience preparing documentation or recommendations for delegate approval
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Experience drafting or maintaining SOPs
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Certificate III or IV in Government
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APS4 and APS5 consideration
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Candidates may be considered at the APS4 level, APS5 level or both.
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Please state in your application whether you are seeking consideration for:
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APS4 opportunities
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APS5 opportunities
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Both APS4 and APS5 opportunities
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APS5 applicants should demonstrate experience managing more complex matters, independently interpreting policy, preparing recommendations and contributing to process improvement.
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📌 Client Service & Administration Officers- Aps4/5 - Nv1 Required (Canberra)
🏢 Mcarthur
📍 Canberra