Job Description
Overview
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The Blue Box
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Since ****, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one of the world's most recognizable luxury brands.
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Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Pitt Street store is looking for a passionate and solutions driven qualified to join the team as an Operations Coordinator.
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A career as unique as you are
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For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.
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Reporting to the Operations Team Manager, the Operations Coordinator will effectively oversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.
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Responsibilities include:
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Responsibilities
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Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
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Ensure that all customer inquiries, via telephone,



email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
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Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
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Provide the highest standard of customer follow-up to support the development of client relationships.
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In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts.
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What you will earn / Benefits
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The successful candidate will have:
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Minimum 1-2 years retail stock
management/inventory
control experience, preferably within the jewelry industry
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Problem solving ability
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Strong customer service ethics
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Excellent communication skills - verbal and written
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Solid attention to detail and problem-solving capabilities
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Strong interpersonal skills
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Proven multi-tasking experience with an ability to meet deadlines
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Advanced skills in MS Word, Excel and MIPS
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Flexible working availability, including evenings, weekends and public holidays
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Qualifications
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Blue Box. White Ribbon. That's a wrap
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Job Identification : *****
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Job Category: : Retail
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Assignment Category : Regular Full-time
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Remote Positions : No
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Professional Experience : Minimum 3 Years
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Equal Opportunity Employer
#J-*****-Ljbffr

📌 Operations Coordinator | Full-Time | Pitt Street (New South Wales)
🏢 Tiffany
📍 New South Wales