Job Description
Join a progressive, community-focused Club where your leadership shapes the experience of thousands of members and guests.
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Magpies Waitara is seeking experienced and motivated Duty Managers to join our leadership team.
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These are hands-on leadership positions, responsible for overseeing all aspects of the Club's day-to-day operations—including food and beverage, gaming, member services, events, and compliance.
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As Duty Manager, you'll play a key role in ensuring smooth operations, supporting staff, maintaining compliance, and delivering exceptional experiences for our members and guests.
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Why Work With Us?
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Progressive Club – over 15,000 members and a growing reputation for excellence
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Supportive leadership team with opportunities for training and career growth
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Vibrant, fast-paced environment where no two days are the same
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About the Roles
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As a Duty Manager at Magpies Waitara, you will:
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Lead and coordinate daily Club operations across all service areas, including food and beverage, gaming, reception, bars, and events.
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Drive a culture of excellence in service, presentation, and member experience.
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Mentor and coach staff, building capability, engagement, and teamwork.
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Ensure compliance with RSA, RCG, WHS, and all relevant legislation and Club policies.
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Respond to incidents, member feedback, and operational issues in a qualified and proactive manner.
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Support senior management in delivering strategic, operational, and community-focused goals.
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Key Responsibilities
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Lead, motivate, and mentor frontline staff during operational shifts.
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Oversee all aspects of daily Club operations,



ensuring smooth and efficient service across food and beverage, gaming, reception, events, and member services.
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Monitor service delivery and venue presentation to consistently exceed member and guest expectations.
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Manage compliance requirements including RSA, RCG, WHS, AML/CTF and security.
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Act as the senior operational contact during shifts, providing guidance and support to staff while addressing operational issues.
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Handle conflict resolution with staff and customers, maintaining professionalism at all times.
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Contribute to reporting, communication, and handover processes for senior management.
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About You
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Have hospitality or licensed club leadership experience (essential).
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Be a confident leader who inspires, motivates, and engages teams.
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Demonstrate strong problem-solving and communication skills.
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Be organised, resilient, and capable of managing competing priorities.
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Hold current RSA & ARCG certifications (essential).
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Bring experience across areas such as food and beverage, gaming operations, compliance management, and customer service.
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Our Values
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At Magpies Waitara, our leadership team lives by the values of Integrity, Accountability, Teamwork, Excellence, and Respect. We are committed to creating a workplace where staff feel supported, and our members and guests receive outstanding service at every touchpoint.
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What We Offer
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Competitive remuneration package
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Training and ongoing professional development
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Career progression opportunities within a large, established Club
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A positive and inclusive culture where your contribution matters
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📌 Duty Manager (New South Wales)
🏢 Magpies Waitara
📍 New South Wales