Job Description
Alzheimer's Association of Queensland – Upper Mount Gravatt QLD
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Upper Mount Gravatt | Permanent Full time
n $85,000–$88,000 plus superannuation and salary packaging
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Make a Difference Behind the Scenes
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Alzheimer's Queensland (AQ) is seeking an organised, proactive and compassionate Administration & Reception Officer to support our Support at Home services.
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Based at our Upper Mount Gravatt office, this varied role is ideal for an experienced administrator who enjoys driving daily operations and supporting a busy team, while additionally providing a welcoming presence at reception.
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Because this position serves as the welcoming first point of contact for our community and provides essential daily support to our team, it is a fully on-site, office-based role.
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What You'll Do
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Manage and triage telephone and email enquiries
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Assist with rostering and respond to changes in client and employee schedules
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Provide warm, respectful support to older people and their families
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Maintain accurate client and employee records
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Assist with reporting, billing and compliance administration
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Track service quotes, expenses and outstanding documentation
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Support meetings, onboarding, reception and office coordination
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Work closely with nursing, client relations and operational teams
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About You
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You will bring:
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Experience in administration, client services, reception or service coordination
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Professionally presented and an effective communicator, with a strong understanding that first impressions matter—both in person and over the phone
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Confidence using Microsoft Outlook, Word, Excel and digital systems
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The ability to manage deadlines and changing priorities
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A warm, professional and empathetic approach
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Initiative, sound judgement and a commitment to following tasks through
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A current Australian driver's licence and unrestricted working rights
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A current National Police Certificate, or willingness to obtain one
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Experience in aged care, health, community services or Support at Home is desirable but not essential.
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Why Join AQ?
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A competitive salary of $85,000 – $88,000 + Superannuation.
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Access to generous salary packaging options to significantly reduce your taxable income and boost your fortnightly take-home pay.
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Ongoing training and professional development pathways to help you grow your career with us.
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Access to exclusive discounts at thousands of retail stores, alongside wellbeing perks designed to look after you.
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End every day knowing your efforts directly empower older individuals to maintain their dignity and live independently in the homes they love.
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If you combine high-level administrative accuracy with the proactive, friendly approach needed to manage a busy reception, we would love to hear from you
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📌 Administration & Reception Officer - Support At Home (Queensland)
🏢 Alzheimer's Association of Queensland
📍 Queensland