Job Description
Lead a world-renowned luxury brand. Inspire your team. Deliver exceptional client experiences.
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Coach is a leading design house of modern luxury accessories and lifestyle collections, renowned for its craftsmanship, innovation, and authentic New York heritage. We are seeking a passionate and commercially driven Concession Manager to lead our Coach concession within David Jones Bondi Junction.
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This is an exciting opportunity for an experienced retail leader who thrives in a fast-paced luxury environment and is committed to delivering outstanding customer experiences while driving commercial success.
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About the Role
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As the Concession Manager, you will be responsible for the overall performance of the Coach concession, leading a high-performing team and delivering operational excellence. You will act as a brand ambassador, creating memorable client experiences while achieving sales and profitability targets.
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Reporting to the Area Manager, you will take ownership of all aspects of the concession, including team leadership, client engagement, visual merchandising, and commercial performance.
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Key Responsibilities
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Lead, coach and develop a high-performing sales team
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Drive sales performance and achieve KPI targets
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Deliver exceptional client experiences that reflect the Coach brand
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Build and maintain a loyal client base through proactive clienteling
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Manage daily concession operations,



including rostering and stock management
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Ensure visual merchandising standards are consistently executed
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Analyse sales trends and implement strategies to maximise performance
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Foster a positive, inclusive and customer-focused culture
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Collaborate effectively with David Jones stakeholders and broader Coach teams
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Ensure compliance with company policies and operational proceduresn
To be successful, you will have:
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Previous management experience within premium, luxury or fashion retail
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Proven ability to achieve and exceed sales targets and KPIs
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Strong leadership and people development skills
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Experience managing concession, boutique or department store environments
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Exceptional communication and relationship-building abilities
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Strong commercial acumen and analytical skills
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A customer-first mindset with a passion for delivering personalised service
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Structured roster (Sunday to Thursday)
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What's on Offer
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Market-competitive salary package plus incentive opportunities
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Career development within a globally recognised luxury brand
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Ongoing training and leadership development
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Generous employee product benefits and discounts
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Supportive and collaborative team culture
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Opportunity to lead a flagship concession in one of Sydney's premier retail destinations
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📌 Dj'S Concession Manager | Coach | Bondi Junction (New South Wales)
🏢 Coach
📍 New South Wales