Job Description
Administrator / Customer Service Officer
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We are currently seeking an experienced and motivated Administrator / Customer Service Officer to join a fast-paced and customer-focused team based in Toowoomba. This is a full-time, Monday to Friday role offering excellent work-life balance and a competitive hourly rate of $38+ per hour.
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If you enjoy providing exceptional customer service, thrive in a busy office environment, and have strong administrative skills, we d love to hear you.
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As a valued member of the Customer Service team, you will be responsible for responding to customer enquiries in a polite, efficient, and professional manner, ensuring a positive experience and complete customer satisfaction at all times.
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Key Responsibilities
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Managing customer service enquiries via phone and email
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Accurate and timely data entry
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Freight tracking and shipment follow-up
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Reconciling administrative reports
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Reception duties and general office administration
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Supporting the wider team with day-to-day administrative tasks
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What You ll Bring to the Role
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To be successful in this position, you will demonstrate:
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Proven customer service experience, including phone, email and reception support
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Confidence in handling challenging situations and finding practical solutions




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The ability to quickly learn and adapt to various computer systems and databases
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Exceptional data entry skills with a strong attention to detail
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Touch typing ability and high levels of accuracy
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Strong organisational skills and the ability to prioritise competing tasks
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Experience working in a quick-paced environment and performing under pressure
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Extensive administration experience and proficiency across Microsoft Office programs
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The ability to work both autonomously and collaboratively within a team
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Flexibility to assist with staff leave coverage and occasional overtime when required
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What s on Offer
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Competitive pay rate of $38+ per hour
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S Monday to Friday hours 8:30am - 4:30pm
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Supportive and friendly workplace culture
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Opportunity to work within a well-established and repu business
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For any questions, call us on ************ and ask for Donna Taylor.
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All applications are treated confidentially. Successful candidates will undergo Action Workforce's induction, including a full drug screening and physical assessment. Due to the high volume of applications, only shortlisted candidates will be contacted within two weeks.
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📌 Administrator / Customer Service Officer (Toowoomba)
🏢 Action Workforce
📍 Toowoomba