Job Description
Unlock your full potential in a supportive environment that values your expertise as a Resident Services Coordinator!
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At Ryman, every day is a chance to be a hero in the story of our residents' lives
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Overseethe delivery of village administration functions and resident relations
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On site parking, Ryman perks and stability offered in this role
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About the role
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We have an exciting opportunity to join our team as a Resident Services Coordinator at Nellie Melba Retirement Village in Wheelers Hill. This is a Full Time role working Monday to Friday with an 08:00am start.
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In this role you'll work independently within our village office. If you are organised, enthusiastic and have a passion for people - we'd love to hear from you!
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At Ryman, our Resident
ServicesCoordinator
wears many hats. Some duties within this role include:
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Lead the effective delivery of thevillage resident service functionsincluding; triaging enquiries, updating resident information, collaborating with accounts and acting as village reception / administration
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Be responsible forthe delivery of resident activities - this includes happy hours (Thursday's are the best day of the week in a Ryman village) and various outings
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Collaborate with the Sales Advisor and Regional Operations Managers in regards to village maintenance, unit modifications, new admissions and open days
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About you
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To thrive in our fast-paced and varied environment you will:
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Have proven experience in an administration support role in a fast-paced and varied environment
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Be skilled at juggling conflicting priorities
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Be comfortable working independently - as a result of this be prepared to learn current skills
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Enjoy building meaningful relationships with our staff, our residents and their families
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Place a high emphasis on customer service and work hard to deliver exceptional service to our residents
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Have outstanding communication, organisation and attention to detail
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Must be self-motivated and have very strong planning and organizational skills
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Strong interpersonal and customer service skills
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Team player and very strong with technology
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About Ryman
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Ryman is a leader in retirement living and care, employing over 7,700 people in Victoria and New Zealand across a wide range of areas, including nursing, village operations, sales, technology, design, and corporate roles. We're one of Victoria's fastest growing employers, and we're just getting started.
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At Ryman, exceptional care is thoughtfully delivered every day. From meals and activities to maintenance and support, our teams work together so residents can feel confident everything is taken care of – because behind that promise is the standard we've always held ourselves to: it's got to be good enough for mum and dad.
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We're in a period of real transformation, focusing on stronger commercial outcomes, smarter ways of working, and continuing to set the standard in retirement living and aged care.
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As part of the Ryman team you will:
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Work in a facility that operates more like a family business
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Fun, friendly and supportive team environment
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Monthly employee recognition
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Receive a complementary designer uniform
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Opportunities for professional development and career progression
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Receive a Ryman Team Benefits card with discounts from 45+ well-known brands
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At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.
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If you share those values and you're looking for a career where your work truly makes a difference, we'd love to hear from you.
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Location(s) Nellie Melba Retirement Village - Wheelers Hill AU
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Expertise Administration, Assistant to the Manager, Receptionist, Resident Services Manager
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📌 Resident Services Coordinator (Victoria)
🏢 Ryman Healthcare
📍 Victoria